Phone Technician (2026-0227)

Acclaim Technical Services•Chantilly, VA

5d•$110,000 - $125,000•Hybrid

About The Position

We are actively hiring a Phone Technician w/ TS/SCI clearance and polygraph to join our Network Service Division, working in Chantilly, VA. You will be responsible for providing program support. This role involves supporting all facets of telephone installation, maintenance, and hardware troubleshooting for a variety of telephone hardware (VoIP and legacy systems). You will execute infrastructure tasks, including pulling, terminating, and dressing cabling in strict accordance with industry regulations and Sponsor standards. The role requires diagnosing and resolving complex technical issues, including faulty connections, dropped calls, and hardware malfunctions. Additionally, you will provision and configure telephony features, including call routing, voicemail systems, extensions, and standard phone features. Local travel is required between customer buildings throughout Northern Virginia, with the potential for temporary assignments to alternate locations in support of special projects.

Requirements

Excellent knowledge of various cabling methodologies, industry standards, troubleshooting techniques, and reading/understanding cable run lists.
Experience with installing endpoints including but not limited to desktop IT equipment, printers, VoIP and digital phones, network switches.
Experience resolving technical problems and answering queries involving computer hardware, network, and telecommunications systems.
TS/SCI clearance and polygraph

Nice To Haves

Experience with implementation on the Sponsor's network LAN infrastructure.
Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job

Responsibilities

Support all facets of telephone installation, maintenance, and hardware troubleshooting a variety of telephone hardware (VoIP and legacy systems).
Execute infrastructure tasks, including pulling, terminating, and dressing cabling in strict accordance with industry regulations and Sponsor standards.
Diagnose and resolve complex technical issues, including faulty connections, dropped calls, and hardware malfunctions.
Provision and configure telephony features, including call routing, voicemail systems, extensions, and standard phone features.
Local travel is required between customer buildings throughout Northern Virginia, with the potential for temporary assignments to alternate locations in support of special projects.