Ford Phone Sales Rep

AutoFair Automotive Group•Haverhill, MA

1d•Onsite

About The Position

AutoFair Ford of Haverhill is seeking a Phone Sales Representative to join our team. This role is ideal for individuals with a background in customer service, such as waiters or waitresses, who are looking for increased earning potential and better working hours. The position offers significant opportunities for growth and advancement within a rapidly expanding dealer group. The ideal candidate is passionate about assisting customers, possesses strong phone and email skills, and is eager to contribute to a positive team environment.

Requirements

At least one previous role based in strong customer service experience
Team player attitude
Prompt and courteous
Enthusiastic personality
Must have strong computer skills
Willing to submit to a pre-employment background check & drug screen

Nice To Haves

Waiter or waitress experience

Responsibilities

Answer customer calls and establish follow-up with sales appointments
Greet opportunities and provide pre-set proposals.
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
Provide customers with initial product information & direct them to the appropriate dealership resources
Present initial financing options based on customer needs
Follow up with leads that are not ready to make an appointment or no-show
Participate in team & process development sessions keeping positive relationships with teammates, sales teams and dealership management
Utilize CRM tracking system daily