INTERNET SALES
About The Position
Mullinax Ford of Central Florida is seeking a motivated, energetic, and dependable Phone Sales Representative to join their team. This sales-focused role requires spending a significant portion of the day communicating with customers over the phone. The representative will engage with customers interested in purchasing a vehicle, follow up with prospective buyers, answer questions, build relationships, and schedule appointments for dealership visits. The ideal candidate possesses a positive attitude, strong communication skills, consistency, and a willingness to learn, rather than necessarily being an automotive expert. This position is suited for individuals who are competitive, organized, comfortable making phone calls, and motivated by achieving goals.
Requirements
- Strong verbal communication skills
- Professional phone presence
- Basic computer skills
- Ability to stay organized
- Ability to multitask
- Strong attention to detail
- Positive attitude
- Reliable and dependable
- Comfortable working toward measurable goals
- Willingness to learn and improve
- Ability to work effectively as part of a team
- Comfortable speaking with customers over the phone throughout the day
- Friendly and professional demeanor
- Confident in starting conversations with new people
- Competitive and goal-oriented
- Self-motivated
- Organized
- Comfortable working in a fast-paced environment
- Able to handle rejection without becoming discouraged
- Persistent without being overly aggressive
- Comfortable working with computers and learning new systems
- Able to communicate clearly and professionally
- Willing to receive coaching and feedback
- Able to manage multiple customers and follow-up tasks
- Focused on providing excellent customer service
- Interested in developing long-term sales skills
Nice To Haves
- Previous sales experience
- Automotive sales experience
- Phone sales experience
- Inside sales experience
- Customer service experience
- Call center experience
- Retail sales experience
- Hospitality experience
- Appointment setting experience
- Business development experience
- Lead follow-up experience
Responsibilities
- Communicating with prospective customers to move them from initial inquiry to a dealership appointment.
- Making outbound calls to prospective customers.
- Handling incoming sales inquiries.
- Following up with customers who have expressed interest in purchasing a vehicle.
- Contacting customers through phone, text, and other dealership communication methods.
- Scheduling appointments for customers to visit the dealership.
- Confirming upcoming appointments.
- Following up with customers who have not yet made a purchasing decision.
- Reconnecting with previous customers and sales opportunities.
- Answering basic questions regarding vehicles and availability.
- Building rapport and establishing relationships with customers.
- Providing a professional and positive customer experience.
- Maintaining accurate notes regarding customer conversations and follow-up.
- Working closely with the Internet Sales and dealership sales teams.
- Managing multiple customer opportunities simultaneously.
- Consistently following up with customers.
- Working toward individual and department goals.
- Participating in training and coaching.
- Learning inventory, dealership processes, and sales approach.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
