Phone-Based Market Research Intern

Facilities Management Express • Grandview Heights, OH

1d • Remote

About The Position

FMX is seeking a high-energy, Phone-Based Market Research Intern to support our go-to-market team through structured market research. This is not a passive internship. You will spend the majority of your day on the phone (80%+), speaking directly with facilities, operations, and finance professionals to gather real-world insights into CMMS (Computerized Maintenance Management Systems), Utilities and energy management tools, Capital planning and asset lifecycle systems, Adjacent operational software categories, and Identifying the buyers for these solutions. This internship sits at the intersection of sales, product, and strategy. By capturing real-world data, you will directly influence our go-to-market strategy and long-term growth. Your work will directly inform FMX’s product strategy, competitive positioning, and go-to-market strategy.

Requirements

• Currently enrolled in a 2-year or 4-year college/university program
• Willingness to spend multiple hours per day on the phone
• Comfortable speaking with professionals
• Strong organization and attention to detail
• Ability to follow a structured process
• A match with our core pillars: Teamwork, Excellence, & Integrity.
• Interest in sales, business, or SaaS
• Prior customer service or sales experience
• Competitive mindset
• You enjoy calling people and are energized by conversations.

Responsibilities

• Conduct 80–120 outbound calls per day to prospective and current FMX accounts
• Execute structured surveys with operations and facilities leaders
• Capture detailed, accurate data in Google Sheets in real time
• Identify current systems, satisfaction levels, gaps, and buying timelines
• Maintain disciplined call notes and data hygiene
• Support sales and marketing with ad hoc research
• Identify trends and summarize findings
• Assist with list building and segmentation
• Participate in call reviews and coaching sessions

Benefits

• Flexible Schedule
• Casual dress code

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed