Phoenix Training Unit Manager

Arizona Department of Administration•Phoenix, AZ

5d•$58,495•Hybrid

About The Position

The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility. AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry. Come join our dynamic and dedicated team. This position supervises and manages a staff of medical eligibility specialist, financial eligibility specialist, and supervisors who are responsible for determining the eligibility of potential and continuing members who work with the administration of the Arizona Long Term Care (ALTCS), Medicare Savings Programs (MSP) and Medical Assistance - Specialty Programs (MA-SP). Position monitors reports; timely actions; oversees case completion; monitors and evaluates job performance; consults with management and supervisory staff to provide technical assistance; and assists the Regional Manager with office functions. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Requirements

Knowledge of ALTCS Medical and Financial eligibility and MSP and MA-SP Federal and State rules, regulations, policies and procedures
Knowledge of AHCCCS philosophy, goals and objectives
Knowledge of tasks and functions performed by ALTCS and MA-SP supervisors, financial and medical eligibility staff
Knowledge of Quality Assurance (QA) process and how findings relate to the specific functions performed by staff
Knowledge of Systems: Health-e-Arizona Plus, AHCCCS Prepaid Medical Management Information System (PMMIS), Docuware and Rightfax
Knowledge of cause and effect relationship between problems and solutions
Knowledge of functions of other divisions and administrations and how their work affects the operations of MSP, MA-SP and ALTCS
Knowledge of personnel rules, policies and procedures
Knowledge of leadership styles and practices
Knowledge of call center operations
Knowledge of Arizona Management System (AMS)
Skills in establishing and maintaining effective working relationships with professional subordinates while evaluating their work and recommending changes
Skills in communicating effectively verbally and in writing with staff members of varied backgrounds and at different skill and experience levels
Strong interpersonal skills to effectively manage staff and interact with program contractors, health plans and AHCCCS members
Organizational skills for prioritizing, scheduling, coordinating and implementing workload
Strong management and leadership skills
Skills in data collection, and analyzing information and processes
Skills in interviewing techniques, both financial and medical
Ability to interpret, analyze and apply current laws, rules, regulations and policies
Ability to direct subordinates and determine work assignments
Ability to communicate effectively, both orally and in writing
Ability to type and use a personal computer/laptop and other computer programs
Ability to travel and stay overnight as needed
Ability to handle facility and systems issues
Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) AND have an acceptable driving record for the last 39 months including no DUI, suspension or revocations and less than 8 points on your license.
If an Out of State Driver License was held within the last 39 months, a copy of your MVR (Motor Vehicle Record) is required prior to driving for State Business.
Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

Two years of supervisory level experience performing eligibility (Financial) work or two years’ experience performing medical eligibility work (PAS Assessor).
Experience related to health programs in Aging, Developmental/Physical Disabilities or Mental Health, which include program planning or administration.

Responsibilities

Ensuring that uniform interpretations and application of State and Federal laws, agency policies and rules and regulations governing ALTCS, MSP and MA-SP programs and other related program activities are maintained.
Resolving escalated issues and making referrals as appropriate.
Monitoring the timeliness of eligibility determinations. Updating and utilizing reports to ensure determinations are made within 45 days. Following up with staff on cases approaching or exceeding the due date. Being proactive by ensuring timely determinations are made.
Monitoring the quality of eligibility determinations. Completing pre-disposition QA reviews as needed. Following up with staff on QA findings. Developing corrective action plans in response to QA findings and being proactive by ensuring consistent quality determinations are made.
Manage and develop financial and medical staff and supervisors. Conducting regular unit meetings to ensure information is given to staff in a timely manner; attending staff meetings. Holding weekly meetings to review pending reports. Meeting no less than monthly with direct reports for performance conferences.
Champion AMS in Eligibility Operations and provide guidance, insight and support to the lag and lead goals at the administrative and operational levels. Mentor supervisors to develop an operationally efficient and highly performing engaged workforce. Creating and maintaining an atmosphere in support of division/ agency vision and culture resulting in high morale and employee involvement.
Works with office logistics along with ordering and assigning computers, phone and other technology for employees.
Participating in problem solving and/or planning work groups. Conducting orientation and on the job training for staff.

Benefits

10 paid holidays per year
Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Other Leaves - Bereavement, civic duty, and military.
A top-ranked retirement program with lifetime pension benefits
A robust and affordable insurance plan, including medical, dental, life, and disability insurance
Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
RideShare and Public Transit Subsidy
A variety of learning and career development opportunities
Lifetime Pension Benefit Program
Deferred Compensation Program