Phlebotomy Test Coordinator - Austin, TX

Natera • Austin, TX

2h • Onsite

About The Position

The Natera Phlebotomy Test Coordinator plays a vital role in ensuring a seamless testing experience for patients. This position is responsible for scheduling and determining the most effective method for blood collection, preparing specimens for laboratory testing, and managing all necessary paperwork to ensure compliance. In this role, you will work closely with customers and the sales team to facilitate an efficient ordering process and timely reporting of results. The ideal candidate thrives in an independent work environment, excels at multitasking, and demonstrates strong critical thinking skills to resolve issues promptly. This is a clinic based position in Austin, TX and will be required to complete training in San Carlos, CA office. Job offer is contingent upon pre-employment requirements for the assigned clinic.

Requirements

• Minimum 5-7 years of phlebotomy experience
• Oncology experience required
• High School Diploma (or equivalent) required
• Phlebotomy Certificate (as required by state regulations)
• Strong ability to uphold Natera’s professional standards, policies, and regulatory requirements.
• Excellent communication, problem-solving, and multitasking skills.
• Ability to work independently while collaborating effectively with internal teams and patients.

Nice To Haves

• BS/BA degree (preferred)

Responsibilities

• Perform venipunctures to obtain blood specimens with precision and care.
• Verify patient identity and test requisitions, ensuring accuracy by cross-referencing EMR records and resolving discrepancies.
• Maintain specimen integrity by following aseptic techniques, department protocols, and isolation procedures.
• Accurately track collected specimens by documenting initials, date, and collection time, while maintaining daily collection logs.
• Oversee and coordinate patient care services to ensure efficient and high-quality healthcare delivery.
• Manage administrative tasks, including accessing patient records, scheduling appointments, and aligning blood draw times with clinic requirements.
• Collaborate with Field Sales and internal operations teams to provide patient support and ensure continuity of care.
• Develop and maintain strong patient relationships to encourage ongoing testing and adherence to recommended care plans.
• Act as the primary liaison for accounts and Sales, documenting all interactions, communications, and follow-ups.
• Respond promptly to internal and external customer inquiries, ensuring timely issue resolution.
• Build rapport with patients, accounts, and Sales teams to resolve missing information and maintain turnaround time (TAT) expectations.
• Proactively communicate delays and cancellations, facilitating timely sample redraws when necessary.
• Investigate and resolve escalated issues, providing clear and logical explanations of root causes and resolutions through phone and electronic communications.
• Ensure a safe and compliant work environment by adhering to CAP CLIA standards, legal regulations, and organizational policies.
• Maintain high-quality results by following department protocols, testing schedules, and recording outcomes in quality control logs.
• Monitor and report process improvement needs to enhance efficiency and accuracy.
• Ensure compliance with federal, state, and local healthcare regulations, as well as internal operational guidelines.

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
• Free testing for Natera employees and their immediate families.
• Fertility care benefits.
• Pregnancy and baby bonding leave.
• 401k benefits.
• Commuter benefits.
• Generous employee referral program!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees