Treatment Coordinator (TC) - Austin, TX

Total Primary Care•Dallas, TX

1d•Onsite

About The Position

Total Men’s Primary Care is one of the most trusted primary care networks in Texas, with locations throughout Austin, DFW, Houston, and San Antonio. TMPC is expanding into specialized wellness programs, offering patients evidence-based treatments outside of traditional insurance — without the delays of prior authorizations, referrals, or coverage limitations. The Treatment Coordinator works hand-in-hand with our medical providers and clinical staff to deliver a concierge experience, offering direct access to our providers and staff and ensuring personalized care that meets each patient’s unique needs and goals.

Requirements

2+ years in a patient-facing healthcare role
Comfortable discussing sensitive health topics with professionalism, discretion, and empathy
Ability to support a clinical recommendation without overstepping into medical advice
Proficiency with CRM and EMR systems; quick to adopt new platforms
Familiarity with HIPAA and PHI requirements
Currently based in Texas or open to relocating

Nice To Haves

experience in non-insurance or elective healthcare a plus

Responsibilities

Educate new and existing patients about recommended treatment plans with clarity and confidence
Establish strong rapport with patients, fostering trust and confidence
Follow up with existing patients to ensure satisfaction with treatment programs and utilize their feedback to enhance patient relationships
Actively contribute to the growth and success of our company
Exhibit a strong work ethic, a positive attitude, and effective multitasking abilities
Participate in the development of annual goals and objectives
Collaborate closely with clinic staff to foster a supportive, team-oriented environment
Support, lead, and exemplify the vision, mission, and values of the organization