Phlebotomy Technician, Full-Time - Days

Mercyhealth•Riverside, IL

14h

About The Position

The Phlebotomy Technician collects blood and other specimens, processes and labels specimens accurately, and supports daily laboratory operations while providing a positive patient experience. The role includes patient registration, order entry, specimen collection and accessioning, limited waived testing, communicating critical results, and maintaining supplies and equipment. The technician works independently with minimal supervision and collaborates with supervisors and laboratory staff. Schedule is full-time, variable days, with weekend and holiday rotation.

Requirements

High school diploma or equivalent preferred.
Successful completion of a phlebotomy course or previous phlebotomy experience preferred.
Must be able to work independently with minimal supervision.
Phlebotomy certification preferred.

Nice To Haves

Experience as a Paramedic, EMT, CNA, or MA is helpful.
Ability to perform ten-lead and pediatric EKG tracings may be required depending on location.

Responsibilities

Use hospital and laboratory information systems to release orders, register patients, enter test requests, and receive specimens.
Register patients, collect payments, and enter demographic and insurance information.
Answer and screen telephone calls; resolve unclear or unusual test orders with physicians, nurses, or reference laboratories and refer unresolved issues to a supervisor.
Generate lists and labels, run daily reports, and review order monitors and collection summary reports.
Assess orders for special collection requirements, patient preparation, and appropriate order of draw.
Identify patients using two identifiers and perform phlebotomy and other specimen collections, including swabs, urine samples, heel and finger sticks, blood cultures, and blood bank specimens.
Assess patient responses to procedures, explain procedures as appropriate, adjust collection processes when indicated, and obtain medical or supervisory assistance as necessary.
Label specimens accurately and maintain specimen integrity through aseptic technique and appropriate procedures.
Perform arterial punctures on adults at designated locations; collect timed glucose tolerance and hormone stimulation specimens and specialized research, alcohol testing, and urine drug screen specimens.
Provide instructions for patient-collected specimens and accurately prepare patients for collections.
Accession, examine, centrifuge, aliquot, sort, package, track, and transport specimens; notify testing personnel of stat requests and resolve specimen identification or requisition issues.
Perform limited waived testing and, when directed, rapid flu, strep, mono, pregnancy, and dipstick urinalysis testing; perform quality control and proficiency testing.
Communicate critical results to appropriate authorized personnel and document reports as needed.
Perform result entry, temperature checks, and laboratory glassware cleaning and checks.
Maintain supply inventory, submit supply orders, receive and stock supplies, and fill requests from clients and providers.
Drive a personal vehicle to client sites, patient homes, or facilities for specimen collection and transport specimens to the laboratory.
Assist with orientation and training, mentor staff, contribute to performance feedback, and help ensure adequate staffing and skill mix.
Evaluate new products and document evaluation activities when required.
Model strong phlebotomy and customer service skills, serve as a resource to the team, and identify and suggest departmental improvements.