Phlebotomy Tech II

Boston Medical Center•Boston, MA

About The Position

Responsible for providing quality, customer-oriented laboratory services, including patient registration, specimen collection and processing, and related duties. Performs venipuncture and maintains necessary equipment and supplies. The position is full-time, inpatient, third shift, scheduled Tuesday through Saturday from 10:30 p.m. to 7:00 a.m., including holidays. The role performs patient and specimen identification, collects and prepares specimens, routes specimens to laboratory sections, and performs point-of-care waived testing and other procedures as requested. It also includes basic laboratory information system functions and patient registration tasks in EPIC. The employee follows hospital policies, safety and infection-control procedures, performance and conduct standards, and confidentiality requirements; supports quality improvement; and assists with training new lab support technicians and phlebotomy students.

Requirements

High school diploma or GED.
Completion of a NAACLS-accredited phlebotomy program.
Excellent oral and written English communication and interpersonal skills to communicate courteously and effectively with internal and external contacts.
Strong analytical and critical-thinking skills, attention to detail, organizational ability, and follow-through.
Ability to maintain strict confidentiality of personal and health-sensitive information.
Ability to handle challenging situations effectively and balance multiple priorities.

Nice To Haves

Phlebotomy and/or specimen-processing experience.

Responsibilities

Perform venipunctures, including collection of timed specimens, blood cultures, and pediatric and neonatal specimens.
Identify patients and verify and label specimens according to laboratory policies and procedures.
Receive and prepare laboratory specimens before analysis, including study specimens, random and 24-hour urines, and send-out specimens.
Centrifuge and aliquot specimens and follow special handling instructions.
Prioritize, route, and distribute stat and routine specimens to the appropriate laboratory sections within required time frames.
Assist with specimen pickup and delivery as needed.
Prepare workstations with essential supplies.
Perform special procedures and waived point-of-care testing as requested; maintain instruments and related training and competencies.
Monitor and record daily temperatures and perform scheduled equipment maintenance.
Complete logs for documentation and troubleshooting and communicate issues to the supervisor.
Use the laboratory information system for order entry, inquiries, crediting, and other basic functions.
Perform patient registration in EPIC, including demographic updates, insurance validation and eligibility checks, and assignment of medical record numbers.
Answer telephone calls according to department policies and procedures.
Follow hospital performance, conduct, patient-rights, infection-control, and safety standards.
Manage time, meet attendance and punctuality standards, attend department meetings, submit reports on time, and document assigned quality-improvement activities.
Assist in training new laboratory support technicians and phlebotomy students.
Complete assigned laboratory and hospital safety, compliance, and competency training.