Phlebotomy Tech II

BMC Software•Boston, MA

7d•$22 - $27

About The Position

The Phlebotomy Tech II provides quality, customer-oriented laboratory services, including patient registration, specimen collection and processing, and related duties. The position performs venipunctures and maintains necessary equipment and supplies. It is a full-time inpatient role in the Phlebotomy Inpatient department, scheduled Tuesday through Saturday from 10:30 p.m. to 7:00 a.m., including holidays and third-shift hours. The role collects, identifies, labels, prepares, processes, and routes specimens according to laboratory policies and procedures. It also performs patient registration and basic laboratory information system functions, supports waived point-of-care testing, maintains equipment and workstations, and completes documentation, training, and safety requirements. The Phlebotomy Tech II provides courteous service to patients and other contacts and may assist in training new laboratory support technicians and phlebotomy students.

Requirements

High school diploma or GED.
Completion of a NAACLS-accredited phlebotomy program.
Excellent oral and written English communication and interpersonal skills to communicate effectively and courteously with internal and external contacts.
Excellent analytical and critical-thinking skills, attention to detail, organizational ability, and follow-through.
Ability to maintain strict confidentiality of personal and health-sensitive information.
Ability to handle challenging situations effectively and balance multiple priorities.

Nice To Haves

Phlebotomy and/or specimen-processing experience.

Responsibilities

Perform venipunctures, including collection of timed specimens, blood cultures, pediatric specimens, and neonatal specimens.
Identify patients and verify and label specimens according to laboratory policies and procedures.
Receive and prepare laboratory specimens for analysis, including study specimens, random and 24-hour urines, and send-out specimens.
Centrifuge and aliquot specimens and follow special handling instructions.
Prioritize, route, and distribute stat and routine specimens to appropriate laboratory sections within required time frames; assist with specimen pickup and delivery as needed.
Prepare workstations with essential supplies.
Perform special procedures and waived point-of-care testing as requested; maintain instruments and related training and competencies.
Monitor and record daily temperatures and perform scheduled equipment maintenance as needed.
Complete logs for documentation and troubleshooting and communicate issues to the supervisor.
Use technical training and develop in-depth knowledge of the laboratory information system (LIS).
Perform order entry, inquiry, crediting, and other basic LIS functions according to policies and procedures.
Perform patient registration in EPIC, including demographic updates, insurance validation and eligibility checks, and assignment of medical record numbers.
Answer telephone calls according to department policy and procedure.
Follow hospital standards of performance and conduct, including those related to patient rights, and use behavioral standards to support the department’s and hospital’s mission and goals.
Manage time appropriately and meet attendance and punctuality standards.
Attend department meetings, deliver reports on time, and document assigned quality-improvement activities.
Assist in training new laboratory support technicians and phlebotomy students.
Complete assigned laboratory and hospital safety, compliance, and competency training and follow infection-control and safety procedures.