Phlebotomy Supervisor

Labcorp•Fort Wayne, IN

8d•Onsite

About The Position

Labcorp is seeking a Phlebotomy Supervisor to join their team in Fort Wayne, IN. This role involves supervising a team of over 25 phlebotomists, managing patient flow, wait times, and inventory, and coordinating schedules. The supervisor will also handle operational duties like payroll and performance appraisals, partner with HR on employee relations, and hire and train new phlebotomists. Effective communication with internal and external customers, providing exceptional customer service, assisting with new site setups, and resolving patient or client issues are key responsibilities. The role may also require performing specimen collection and preparation, and traveling to additional sites as necessary. This position offers the opportunity to lead, inspire, and develop others, directly impacting the patient and client experience.

Requirements

High school diploma or GED or equivalent
Proven track record in providing exceptional customer service
Strong communication skills; both written and verbal
Ability to work independently or in a team environment
Comfortable working under minimal supervision
Reliable transportation and clean driving record if applicable
Flexibility to work overtime as needed
Able to pass a standardized color blindness test
Be at least 21 years’ old
Valid Driver’s License and clean driving record

Nice To Haves

2 years or more as a supervisor or leader of direct reports
2 years or more experience as a phlebotomist

Responsibilities

Supervise a team of (+25) phlebotomists working in Patient Service Centers and/or physician's offices
Manage patient flow, wait times, and inventory levels and information logs
Monitor monthly productivity and report any deviations as necessary
Coordinate phlebotomists' schedules through resourceful and creative thinking
Perform operational duties such as payroll, monthly schedules and performance appraisals
Partner with Human Resources regarding employee relations issues and disciplinary actions
Hire and train phlebotomists to fill any open positions
Communicate effectively to internal and external customers including patients, client office staff, sales team, logistics and senior management
Provide exceptional customer service to all patients and clients
Assist in the set-up of new Patient Service Centers or Client Offices
Provide resolution of any patient or client issues
Perform, collect and prepare specimens when needed
Travel to additional sites as necessary