Phlebotomy Supervisor- Cumming Area

Labcorp•Cumming, GA

6d•Onsite

About The Position

Labcorp is seeking a Phlebotomy Supervisor to join their team in Cumming, GA. This role involves supervising a team of over 25 phlebotomists, managing patient flow, inventory, and team performance. The supervisor will also be responsible for operational duties such as payroll, scheduling, performance appraisals, and partnering with HR on employee relations. Effective communication with various stakeholders, including patients, clients, and management, is crucial. The role may also involve assisting with new site setups, resolving issues, and performing specimen collection when needed. Travel to additional sites may be required.

Requirements

High school diploma or GED or equivalent
Proven track record in providing exceptional customer service
Strong communication skills; both written and verbal
Ability to work independently or in a team environment
Comfortable working under minimal supervision
Valid driver’s license and a clean driving record with reliable transportation
Flexibility to work overtime as needed
Able to pass a standardized color blindness test
Be at least 21 years’ old

Nice To Haves

5 years or more experience in a supervisory or people leader position
5 years or more experience as a phlebotomist
2 years or more in talent retention
Phlebotomy certification or completed training program must come from an accredited agency (in lieu of work experience)

Responsibilities

Supervise a team of (+25) phlebotomists working in Patient Service Centers and/or physician's offices
Manage patient flow, wait times, and inventory levels and information logs
Inspire and motivate team members while cultivating a positive, inclusive, and performance-driven work environment.
Lead and support team members by setting clear expectations, providing ongoing feedback, and promoting development and engagement.
Monitor monthly productivity and report any deviations as necessary
Coordinate phlebotomists' schedules through resourceful and creative thinking
Perform operational duties such as payroll, monthly schedules and performance appraisals
Partner with Human Resources regarding employee relations issues and disciplinary actions
Hire and train phlebotomists to fill any open positions
Communicate effectively to internal and external customers including patients, client office staff, sales team, logistics and senior management
Provide exceptional customer service to all patients and clients
Assist in the set-up of new Patient Service Centers or Client Offices
Provide resolution of any patient or client issues
Perform, collect and prepare specimens when needed
Travel to additional sites as necessary