Phlebotomy Supervisor

Labcorp • Newark, NJ

4d • Onsite

About The Position

Labcorp is seeking a Phlebotomy Supervisor to join their team in Newark, NJ. This role involves supervising a team of phlebotomists, managing patient flow, coordinating schedules, and ensuring exceptional customer service. The supervisor will also be involved in hiring, training, and employee relations, and may need to perform phlebotomy duties and travel to other sites as needed. Labcorp is a global leader in laboratory services, advancing diagnostics and improving health outcomes worldwide.

Requirements

• 1 year or more as a supervisor or leader of direct reports
• 5 years or more experience as a phlebotomist
• Proven track record in providing exceptional customer service
• Strong communication skills; both written and verbal
• Ability to work independently or in a team environment
• Comfortable working under minimal supervision
• Reliable transportation and clean driving record if applicable
• Flexibility to work overtime as needed
• Able to pass a standardized color blindness test
• Be at least 21 years’ old
• Valid Driver’s License and clean driving record

Nice To Haves

• 2 years or more as a supervisor or leader of direct reports
• 6 years or more experience as a phlebotomist

Responsibilities

• Supervise a team of (+25) phlebotomists working in Patient Service Centers and/or physician's offices
• Manage patient flow, wait times, and inventory levels and information logs
• Monitor monthly productivity and report any deviations as necessary
• Coordinate phlebotomists' schedules through resourceful and creative thinking
• Perform operational duties such as payroll, monthly schedules and performance appraisals
• Partner with Human Resources regarding employee relations issues and disciplinary actions
• Hire and train phlebotomists to fill any open positions
• Communicate effectively to internal and external customers including patients, client office staff, sales team, logistics and senior management
• Provide exceptional customer service to all patients and clients
• Assist in the set-up of new Patient Service Centers or Client Offices
• Provide resolution of any patient or client issues
• Perform, collect and prepare specimens when needed
• Travel to additional sites as necessary

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Quarterly bonus based on performance metrics (PST Incentive Plan)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed