Phlebotomy Supervisor

Labcorp•Jersey City, NJ

3d•Onsite

About The Position

Labcorp is seeking a Phlebotomy Supervisor to join their team in Jersey City, NJ. This role involves supervising a team of phlebotomists, managing patient flow, coordinating schedules, performing operational duties, and ensuring exceptional customer service. The position emphasizes leadership, team development, and direct impact on the patient and client experience. Labcorp is a global leader in laboratory services, providing insights and answers to healthcare providers, patients, researchers, pharmaceutical companies, and health systems. They are committed to advancing diagnostics, accelerating innovation, and addressing global health challenges through science, data, technology, and a laboratory network.

Requirements

High school diploma or GED or equivalent
1 year or more as a supervisor or leader of direct reports
5 years or more experience as a phlebotomist
Able to pass a standardized color blindness test
Be at least 21 years’ old
Valid Driver’s License and clean driving record

Nice To Haves

2 years or more as a supervisor or leader of direct reports
6 years or more experience as a phlebotomist
Proven track record in providing exceptional customer service
Strong communication skills; both written and verbal
Ability to work independently or in a team environment
Comfortable working under minimal supervision
Reliable transportation and clean driving record if applicable
Flexibility to work overtime as needed

Responsibilities

Supervise a team of (+25) phlebotomists working in Patient Service Centers and/or physician's offices
Manage patient flow, wait times, and inventory levels and information logs
Monitor monthly productivity and report any deviations as necessary
Coordinate phlebotomists' schedules through resourceful and creative thinking
Perform operational duties such as payroll, monthly schedules and performance appraisals
Partner with Human Resources regarding employee relations issues and disciplinary actions
Hire and train phlebotomists to fill any open positions
Communicate effectively to internal and external customers including patients, client office staff, sales team, logistics and senior management
Provide exceptional customer service to all patients and clients
Assist in the set-up of new Patient Service Centers or Client Offices
Provide resolution of any patient or client issues
Perform, collect and prepare specimens when needed
Travel to additional sites as necessary