Phlebotomy Supervisor

Quest Diagnostics•Chattanooga, TN

7h•$57,475 - $103,455

About The Position

The Phlebotomy Supervisor oversees Patient Services functions that may include mobile phlebotomy, in-office phlebotomy, and Patient Service Centers (PSCs). The role is responsible for the activities of the function, including personnel training, daily operations, staffing, and maintaining a safe, professional environment at supervised facilities. The position is based in Chattanooga, Tennessee, with a Monday-through-Friday schedule from 8:00 AM to 5:00 PM, and requires travel. The listed pay range starts at $57,500 per year. Salary offers consider relevant skills, training, experience, education, certifications, market factors, and organizational factors; successful candidates may be eligible for annual performance bonus compensation. The supervisor manages facility operations, staffing, quality and safety practices, inventory, employee performance and development, customer concerns, budgets, and operational improvement initiatives. The role may also involve training and onboarding new clients, leading projects and presentations, and supporting facility openings, closures, or relocations. A high school diploma or equivalent is required. A bachelor’s degree in business administration, healthcare, or a related field is preferred. Candidates need at least two years of supervisory or demonstrated leadership experience and at least five years of experience in phlebotomy, laboratory, or another healthcare environment. Customer service experience in a retail or service environment is preferred. A phlebotomy certification is preferred and required in certain states. The role requires English communication, a valid driver’s license and clean driving record, PC proficiency including MS Office, flexibility to meet staffing needs, and the ability to travel and manage multiple locations.

Requirements

At least two years of prior supervisory experience or demonstrated leadership experience.
At least five years of experience in phlebotomy, laboratory, or another healthcare environment.
High school diploma or equivalent.
Ability to communicate effectively in English.
Valid driver’s license and clean driving record.
Flexibility and availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
Good organizational, communication, and interpersonal skills, including the ability to manage patient and employee concerns professionally.
Ability to handle multiple priorities in a high-volume setting.
PC proficiency, including experience using Microsoft Office applications.
Ability to make decisions based on established procedures and exercise consistent, independent, sound judgment.
Ability to manage individuals across multiple geographies or locations.
Ability to travel.

Nice To Haves

Bachelor’s degree in business administration, healthcare, or a related field.
Customer service experience in a retail or service environment.
Phlebotomy certification; required in certain states, including California, Nevada, Washington, and Louisiana.

Responsibilities

Manage daily operations at assigned facilities, Patient Service Centers, mobile phlebotomy sites, and in-office phlebotomy locations.
Implement phlebotomy service standard operating procedures in accordance with Quest Diagnostics guidelines.
Coordinate with QA and Medical Director offices, where applicable, to ensure federal, state, and local licensure requirements are met.
Ensure laboratory testing QA/QC documentation is complete and reviewed as required.
Oversee facility safety, maintenance, cleanliness, upgrades, and repairs.
Conduct and document site visits and QA audits at assigned PSCs, IOPs, and mobile phlebotomy sites, scheduling visits to provide adequate supervision.
Relocate, open, or close PSCs, IOPs, and RRLs.
Oversee inventory processes for supervised facilities.
Participate in interviewing, selecting, and hiring employees.
Train, coach, supervise, and develop staff.
Monitor employee performance, provide corrective action and counseling as needed, and conduct mid-year and annual performance appraisals.
Hold regular staff meetings to disseminate information.
Ensure employees meet requirements for driving on company business.
Track and enter employee time and attendance.
Prepare employee schedules with minimal overtime and maintain adequate facility coverage.
Prepare month-end reports.
Provide training and onboarding for new clients as needed.
Investigate, resolve, and respond effectively to customer complaints.
Implement Quest improvement and standardization initiatives.
Assist with the annual budget and maintain budget control for areas of responsibility.
Support departmental fiscal responsibilities, including cost containment, overtime management, standardization initiatives, and needs assessments for capital expenditures.
Participate in process improvement teams and other initiatives to meet management objectives.
Organize and lead projects within the workgroup and with cross-functional groups; give presentations and speak to groups as required.
Demonstrate and live the Values of Quest Diagnostics.
Perform other duties as assigned within the scope of the position.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.