Phlebotomy Operations Manager

Ascend Clinical•Sunnyvale, CA

7d•Onsite

About The Position

The Phlebotomy Operations Manager is responsible for oversight of laboratory‑provided phlebotomy services delivered in outpatient care settings supported by the laboratory. This role ensures high‑quality specimen collection, patient safety, regulatory compliance, and a positive patient experience. The Phlebotomy Operations Manager leads and supports phlebotomy staff manage day‑to‑day service delivery. This individual collaborates with laboratory leadership and clinical partners to support diagnostic testing services nationally. This position is hands‑on and patient and client focused, with primary accountability for staff performance, service quality, and compliance with laboratory standards across supported locations.

Requirements

High school diploma or equivalent required
Minimum 3–5 years of phlebotomy experience
Prior supervisory or leadership experience required
Strong interpersonal, communication, and customer service skills
Ability to lead teams working independently across multiple care environments
Knowledge of laboratory specimen collection standards and regulatory requirements
Advanced understanding of Patient Experience & Professional Conduct
Deep knowledge of Phlebotomy Quality & Safety
Strong leadership acumen
Highly motivated and collaborative individual
Must be willing to travel to client sites as necessary
Ability to pivot direction quickly
As needed, may be required to travel to client locations for initial launch as well as ongoing compliance audits as necessary

Nice To Haves

Bachelor’s degree preferred
Phlebotomy certification preferred

Responsibilities

Oversee daily laboratory‑provided phlebotomy and operational services across client locations
Ensure safe, accurate specimen collection, labeling, handling, and transport in accordance with laboratory policies and regulatory requirements
Monitor patient flow, specimen integrity, and service quality
Adjust staffing assignments and workflows to meet service needs and laboratory expectations
Perform phlebotomy duties as needed to support continuity of care and service delivery in instances where backup phlebotomy services are necessary
Play an integral role in supporting phlebotomy operational workflows for all CKD programs and initiatives
Ensure phlebotomy services comply with laboratory standards, safety requirements, and applicable regulations governing specimen collection and pre‑analytic processes
Monitor quality indicators, audit findings, incident reports, and patient feedback related to phlebotomy services
Investigate service issues or complaints and implement corrective actions in collaboration with laboratory leadership and clinical partners to improve quality and patient experience
Directly supervise a growing phlebotomy team and workflow assigned to supported care settings
Develop and manage staff schedules to ensure adequate coverage
Monitor attendance, performance expectations, and service reliability
Complete performance evaluations and provide coaching, counseling, and corrective action
Promote a professional, respectful, and service‑oriented workforce that represents the laboratory appropriately
Manage contingency coverage plans either through backup phlebotomist or designated vendors as necessary
Ensure all phlebotomy staff receive appropriate initial and ongoing training to perform safely and independently in supported care environments
Oversee orientation and competency assessment in specimen collection techniques, patient identification, infection prevention, professionalism, and laboratory policies
Maintain required training and competency documentation
Provide remedial training as needed to address performance or compliance gaps
Serve as a technical and procedural resource to staff
Serve as the primary laboratory contact for phlebotomy‑related service issues within supported environments
Collaborate with laboratory leadership, providers, nursing representatives, patient access, information systems, and logistics teams to support accurate ordering, specimen handling, transport, and result reporting
Communicate laboratory expectations, policies, and operational updates clearly to phlebotomy staff
Address service concerns promptly to maintain trust and service continuity