Phlebotomy Operations Manager

Principle Health Systems•Garland, TX

9d•$0 - $68,000•Remote

About The Position

The Phlebotomy Operations Manager role is responsible for ensuring efficient and high-quality phlebotomy operations across the assigned territory. The ideal candidate has a passion for building teams that proactively solve challenges in the field to both support patient care and deliver strong performance for the business.

Requirements

3+ years of leadership experience, preferably in a lab or healthcare setting, with demonstrated success managing teams of 30 or more.
Next-level time management skills, with superior ability to prioritize projects and delegate tasks.
Excellent written and verbal interpersonal communication skills.
Strong acumen in analyzing operations to solve complex challenges.
Proficiency with AI and Microsoft products, especially XLS (pivot tables, formulas, etc).
Must be passionate about patient care, customer service and developing teams that support the PHS mission.
Must have an active driver's license, personal vehicle for use, and auto insurance as an approved driver (This is a mobile, driving position covering a territory and teams out in the field)

Nice To Haves

Experience with Nursing Home, Assisted Living and Home Care operations a plus.

Responsibilities

Consistent focus on ensuring quality service is provided to all customers. Expected to take lead on customer concerns as needed and urgently develop solutions.
Closely monitor KPI metrics and implement operational changes to meet metric goals.
Develop, motivate and mentor phlebotomy team leadership.
Continually assess team performance and set plans for improvements in identified areas of focus.
Act as a PHS ambassador, welcoming both new team members and new customers to service level expectations and setting foundations for team members on what it means to be a PHS Phlebotomist (URPHS).
Ongoing focus on training and development of new team members to ensure team is adequately prepared to deliver exceptional service.
Regular communication and collaboration with cross-departmental teams to achieve business goals.
Regularly analyze territory schedule requirements, including the need to open new or replacement positions.
Maintain focus on routing efficiency for all teams in territory.
Other job-related duties as assigned by manager.
Develop a culture of accountability, initiating discipline as needed.

Benefits

Mileage reimbursement and shift differentials are available for eligible roles
Comprehensive medical, dental, and vision insurance
Company-paid basic life and long-term disability coverage
Voluntary benefits, including short-term disability, accident, and critical illness insurance
401(k) retirement plan to help you plan for the future
Generous Paid Time Off (15 days annually, accrued bi-weekly)
9 paid company holidays each year
On-demand access to earned wages—get paid when you need it
Confidential support services for you and your family
Exclusive employee discounts on fitness memberships, car services, and more!