Phlebotomy Manager

Quest Diagnostics•Wallingford, CT

1d•Onsite

About The Position

Responsible for the management of employees in multiple departments or multiple locations (Patient Services Centers (PSCs), etc.) in a satellite operation. Responsible for the quality of services and technical procedures, and the overall patient experience. Ensures compliance with applicable testing requirements, regulations and departmental budgets.

Requirements

6+ years experience in field operations of laboratory or related healthcare endeavor.
Minimum 3 years in a supervisory role
Position requires travel
Occasionally lifting up to 25 pounds
May require extended periods of focus
May require extended periods of sitting or standing
Ability to manage stress
Capable of handling multiple priorities in a high-volume setting
Proficiency with key PC software and Microsoft Outlook, Word, Excel, and Powerpoint
Excellent written and verbal communication skills
Strong interpersonal skills
Strong problem-solving skills
Strong sense of teamwork
Strong communication skills
High School Diploma or Equivalent (Required)
Travel Required

Nice To Haves

Bachelor’s Degree (Preferred)

Responsibilities

Formulates operating objectives, goals and strategies for assigned facilities.
Conceives and implements new methods for providing more economic and efficient services.
Monitors customer reaction to quality of services and implements action when required.
Maintains liaison with all appropriate functions and departments to ensure that service functions are meeting operational support needs.
Manages supervisory staff in the performance of their duties.
Ensures adherence to compliance guidelines.
Responsible for monitoring budgets of various departments or locations.
Reviews the profitability of patient service centers and makes appropriate decisions regarding their continued operation.
Coordinates operating plans and activities with the logistics, marketing and other satellite operations to ensure a cohesive effort.
Manages all locations under supervision to ensure profitability and takes appropriate cost cutting actions as necessary.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities