Phlebotomist - Lab Outreach Community-Needham

Beth Israel Lahey Health•Needham, MA

2d•$22 - $23•Onsite

About The Position

The Patient Service Center Phlebotomist works in a Patient Service Center (draw station) located in a Beth Israel Lahey Health - Primary Care practice, or in a dedicated office suite in a medical office building, or in a doctor’s office. In this role, you will perform specimen collections, provide exceptional customer service, and be the face and voice of the BILH Laboratories to patients.

Requirements

High School diploma or GED.
Strong verbal and written communication skills.
Strong attention to detail.
Ability to work independently or in a team environment.
Comfortable working with minimal supervision.
Basic familiarity with computer applications preferred.
Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.
Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.
Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.
Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.
Ability to remain calm in stressful situations.

Nice To Haves

Associate’s Degree or college classes welcomed.
Phlebotomy certification from ASCP or another accredited agency preferred.
Previous experience as a phlebotomist preferred.
One or more years previous experience working in lab Patient Service Centers preferred.

Responsibilities

Provide excellent phlebotomy and phlebotomy-related services for all patients.
For patients whose lab tests have already been ordered in a BILH computer system, validate and/or update the patient’s demographic and information in a BILH computer system, and, for other patients, collect and accurately enter the patient’s demographic information, insurance information, and lab test orders into a BILH computer system.
Collect specimens according to established procedures, including blood collections by venipuncture and capillary techniques, for all age groups.
Prepare all collected specimens for transport via a courier service to a BILH laboratory.
Perform administrative and clerical duties as necessary to open, operate, and close the Patient Service Center on a daily basis.
Perform additional duties when requested by the Phlebotomy Supervisor, such as assisting in training, coaching, and mentoring PSC Phlebotomists.
Travel to additional Patient Service Centers and doctor’s office sites when needed.
Read, understand, and comply with all departmental policies and procedures.
Report to, receive training from, and take direction from the Phlebotomy Supervisor responsible for the assigned Patient Service Center.
Participate in lab QA programs, competency assessments, and continuing education.
Consistently provide services that meet the needs of patients and providers, and that help ensure a high degree of patient satisfaction with the services provided.
Perform other similar tasks requested by the Phlebotomy Supervisor or the Manager of BILH Phlebotomy Services.