Phlebotomist - Outpatient, Full-Time, Days

Northwestern Memorial Healthcare • Chicago, IL

3d

About The Position

The Phlebotomist provides expert phlebotomy services and is responsible for venipuncture collection and specimen processing. The role requires excellent customer service and communication skills and the ability to work effectively as part of a team focused on putting patients first. The Phlebotomist also performs order entry in multiple systems, verifies receipt of test results, retrieves patient information, and handles laboratory reception and clerical duties. The position adheres to Northwestern Medicine’s mission, values, Code of Ethics, Corporate Compliance Program, policies, procedures, and applicable regulatory and accreditation standards.

Requirements

• High school diploma or equivalent.
• Phlebotomy certification through a nationally recognized organization, or training from a phlebotomy school or medical institution, or at least one year of phlebotomy experience in a healthcare setting, or CMA certification.

Nice To Haves

• Experience performing phlebotomy on a broad range of patient types.
• Experience processing and transferring laboratory specimens and handling a centrifuge.
• Familiarity with medical EMR systems.
• Knowledge of medical terminology.

Responsibilities

• Perform phlebotomy and other laboratory specimen collections according to age-related standards and departmental policies, protocols, and procedures.
• Demonstrate the AIDET model and promote patient safety to reduce the likelihood of health care errors.
• Receive and review physician orders, ensure necessary information is included, and enter accurate laboratory test orders.
• Communicate with patients and provide appropriate post-phlebotomy care.
• Process specimens promptly to maintain their stability and integrity, including labeling, centrifuging, aliquoting, freezing, and packaging specimens for transport.
• Review and record refrigerator temperatures and quality control and quality assurance records; document concerns in the Corrective Action Log, report issues for repair, and communicate findings to a supervisor or manager.
• Understand the operation and maintenance of job-related equipment.
• Follow up on outstanding orders on the manifest log and communicate timed, completed, or uncompleted draws, charges, and results as appropriate.
• Notify the laboratory and/or physician of specimen procurement problems.
• Maintain a safe work environment, follow safe work practices and biohazard waste procedures, and ensure proper storage and timely pickup of biohazardous waste.
• Perform laboratory clerical duties, including order entry, test-result receipt verification, patient information retrieval, use of email and medical record systems and handheld and desktop devices, supply inventory management, filing, and equipment sanitizing.
• Use departmental resources efficiently and participate in efforts to reduce costs and streamline work processes.
• Meet continuing education expectations and complete and sign off on competency assessments.
• Demonstrate teamwork and interact with and assist others professionally.
• Use critical thinking, sound decision-making, and judgment to investigate and resolve challenging situations.
• Comply with organizational policies regarding ethical business practices.
• Perform other duties as assigned.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• Lifecycle benefits
• A wide range of benefits intended to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED