Phlebotomist, FT 40 Hours, 8:00am -4:30pm
About The Position
Under the general supervision of the Laboratory Manager and/or Team Leader, the Phlebotomist performs venipuncture and capillary punctures on adult and pediatric patients and follows patient and specimen requirements. The role includes processing specimens and routing them to the appropriate laboratory for analysis, as well as clerical duties related to the laboratory computer system. Use of Epic computer system modules is required. Phlebotomists rotate weekends and holidays and work at off-site locations as needed. The position prepares collection workspaces and carts, interacts professionally with patients, verifies patient identification, documents patient and order information in Epic, and collects and labels specimens according to organizational policies and established standards. It also includes timely specimen delivery, adherence to special handling instructions, and processing specimens according to written protocols. The role contributes to resource optimization, inventory management, quality improvement, safety, and customer service. Staff are expected to complete two hours of continuing education per year and to meet the organization’s influenza vaccination requirement.
Requirements
- High school diploma or equivalent.
- Prior customer service experience.
- Manual dexterity and acuity sufficient to perform venipuncture accurately.
- Verbal and written English-language skills sufficient to exchange information with patients, physicians, and colleagues.
- Ability to work accurately under pressure and handle the stress of high patient volume.
- Basic computer skills.
- Ability to use Epic computer system modules.
- Must be vaccinated against influenza as a condition of employment.
Nice To Haves
- Completion of a phlebotomy certification program with externship.
- American Society of Clinical Pathologists (ASCP) Board of Registry certification.
Responsibilities
- Prepare the workspace or collection cart with essential supplies before specimen collection.
- Greet patients, explain procedures professionally and courteously, and reassure them during the procedure.
- Verify inpatient and outpatient identification according to Lahey Clinic policy.
- Use Epic to access encounters and enter and verify required patient demographics, orders, hours post-meal, and last-dose information when necessary.
- Ensure required forms accompany specimens; cancel tests or defer draw times when needed, document the reason, and notify appropriate personnel.
- Collect insurance information from patients when necessary and use other computer applications as needed.
- Perform venipuncture according to NCCLS standards, including proper site preparation, technique, and selection of collection devices and tubes.
- Label specimens according to LHMC policy.
- Deliver specimens within established time frames and follow special handling instructions to preserve specimen integrity.
- Process specimens for analysis according to written protocols.
- Maintain appropriate inventory levels and contribute to optimization of resources and revenue enhancement.
- Comply with organizational and departmental policies, safety procedures, behavioral expectations, and quality improvement activities.
- Maintain courteous and effective interactions with patients, physicians, management, visitors, and other members of the healthcare team.
- Meet customer service standards and complete two hours of continuing education per year.
- Perform other duties as needed or directed to meet departmental needs.
- Rotate weekends and holidays and work at off-site locations as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
