Phlebotomist (Bilingual – English/Spanish)

CSL Plasma•Las Cruces, NM

About The Position

The Phlebotomist is responsible for efficient and effective plasma collection from donors by performing venipuncture, monitoring the pheresis process, and following Standard Operating Procedures (SOPs). The role includes donor setup, monitoring, and disconnect; evaluating vein performance; responding to donor reactions and equipment alarms; and helping ensure product quality, donor safety, and a positive donation experience. Bilingual English/Spanish skills may be required at the organization’s discretion to meet business needs. The position also involves educating donors, collecting samples for testing, maintaining accurate electronic donor records, performing equipment calibrations and troubleshooting, monitoring donor flow, and keeping the work area supplied and orderly. The Phlebotomist follows applicable FDA, Health Safety & Environmental, and OSHA policies and procedures, maintains confidentiality, and may be cross-trained or assigned other job-related duties as needed. CSL Plasma operates a large plasma donation network, and collected plasma is used by CSL to manufacture plasma-derived therapies. The company describes inclusion and belonging as central to its mission and is an Equal Opportunity Employer.

Requirements

High school diploma or equivalent required.
External candidates must have at least 6 months of phlebotomy experience; one year is preferable.
Ability to complete routine forms or conduct routine oral communications.
Ability to understand, remember, and apply oral and/or written instructions.
Ability to see and speak with customers and observe equipment operation.
Ability to reach, bend, kneel, and perform tasks requiring a high level of manual dexterity.
Ability to work in a fast-paced environment with frequent interruptions.
Ability to wear Personal Protective Equipment while performing specified tasks or working in certain areas.
Required to work overtime and extended hours to support center operational needs.

Nice To Haves

One year of phlebotomy experience is preferable.
At least 12 months of experience in a medical or health care environment, or an equivalent combination of education and experience, is preferred.
Bilingual English/Spanish skills may be required at the organization’s discretion to meet business needs.
Internal CSL employees must have successfully completed CSL Plasma DST training.

Responsibilities

Perform all aspects of the pheresis procedure and plasma collection in compliance with SOPs, including donor setup, monitoring, and disconnect.
Perform venipuncture on donors in compliance with SOPs and FDA guidelines.
Evaluate donor vein performance, make necessary corrections, and adjust the donation process to support efficient collection, product quality, donor safety, and a positive donor experience.
May educate new donors about plasma-derived therapeutic products, screening and health tests, appointments, donation fees, center policies, nutrition, and other relevant information; answer donor questions accurately and professionally.
Monitor donors for reactions and assist with reactions or notify appropriate staff.
Use a Personal Digital Assistant (PDA) to record pheresis incidents, including machine alerts and alarms, volume variances, and donor adverse events.
Perform calibrations and verify maintenance as outlined in SOPs; respond to and resolve complex equipment alarms or donor issues.
Troubleshoot equipment failures, document incidents, and remove or replace equipment from service.
Monitor donor flow on the donor floor and alert the Group Leader or Supervisor to flow issues.
Collect arm or whole-blood samples from donors for testing.
Accurately record donor data in the electronic donor information management system according to SOPs.
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean and efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety in all actions.
Maintain confidentiality of personnel, donor, and center information.
May be cross-trained in other areas and perform other job-related duties as assigned.