Phlebotomist | Brookline - 25 hours, Benefit Eligible!
About The Position
The Patient Service Center Phlebotomist works at a draw station located in a Beth Israel Lahey Health primary care practice, a dedicated office suite in a medical office building, or a doctor’s office. The role performs specimen collections, provides exceptional customer service, and serves as the face and voice of BILH Laboratories to patients. The position provides phlebotomy and related services, verifies or collects patient and insurance information, enters lab orders into BILH computer systems, collects and prepares specimens for transport, and performs administrative tasks required to operate a Patient Service Center. The Phlebotomist reports to and receives direction and training from the Phlebotomy Supervisor responsible for the assigned center. The position is 25 hours and benefit eligible.
Requirements
- High school diploma or GED.
- Strong verbal and written communication skills.
- Strong attention to detail.
- Ability to work independently or in a team environment.
- Comfort working with minimal supervision.
- Ability to read and write in English to understand basic safety instructions, take direction, and communicate effectively with patients, families, and medical center staff.
- Ability to understand spoken English, follow basic safety instructions and direction, and communicate in basic English about routine questions.
- Ability to demonstrate basic knowledge of fundamental concepts, practices, and procedures and use them in routine situations.
- Ability to interact respectfully with employees, professional staff, and external contacts to offer ideas, identify issues, obtain information, or deliver services.
- Ability to provide professional, respectful, service-oriented customer service using active listening and problem-solving skills, and remain calm in stressful situations.
Nice To Haves
- Associate’s degree or college coursework.
- Basic familiarity with computer applications.
- Phlebotomy certification from ASCP or another accredited agency.
- Previous experience as a phlebotomist.
- One or more years of experience working in laboratory Patient Service Centers.
Responsibilities
- Provide excellent phlebotomy and phlebotomy-related services to all patients.
- For patients with lab tests already ordered in a BILH computer system, validate and/or update demographic information; for other patients, collect and accurately enter demographic and insurance information and lab test orders.
- Collect specimens according to established procedures, including blood collections by venipuncture and capillary techniques, for all age groups.
- Prepare collected specimens for transport by courier to a BILH laboratory.
- Perform administrative and clerical duties needed to open, operate, and close the Patient Service Center each day.
- Perform additional duties requested by the Phlebotomy Supervisor, including assisting with training, coaching, and mentoring PSC Phlebotomists.
- Travel to additional Patient Service Centers and doctor’s office sites when needed.
- Read, understand, and comply with departmental policies and procedures.
- Report to, receive training from, and take direction from the Phlebotomy Supervisor responsible for the assigned Patient Service Center.
- Participate in laboratory quality assurance programs, competency assessments, and continuing education.
- Provide services that meet the needs of patients and providers and support a high degree of patient satisfaction.
- Perform other similar tasks requested by the Phlebotomy Supervisor or the Manager of BILH Phlebotomy Services.
Benefits
- Benefit eligible.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
