Phlebotomist 3

TalentBurst•Willimantic, CT

About The Position

The Phlebotomist III - Float represents the company to patients at patient service centers and other care settings. The role draws blood samples and prepares specimens for laboratory testing according to established practices and procedures. It involves explaining procedures and collecting specimens skillfully, safely, and accurately while building patient trust and protecting the confidentiality and accuracy of patient information. The position provides coverage across multiple locations and settings, which may include a doctor's office, patient service center, house calls, long-term care, mobile phlebotomy, or other locations as business needs dictate. The Phlebotomist III - Float ensures daily activities are completed accurately and on time, can lead one or more on-site patient service representatives, and serves as a coach, mentor, instructor, and resource for new employees. The role also supports onboarding for new clients, acts as an on-site staff contact, and provides regular input to the group lead or supervisor. The position may support high-complexity or high-volume practices requiring strong phlebotomy and customer-facing skills. It requires managing multiple priorities and collaborating with functions such as Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics. The listed assignment is in Willimantic, Connecticut, with a stated duration of 3+ months and a Monday–Friday schedule within 6 a.m.–6 p.m. EST.

Requirements

High school diploma or equivalent.
Five years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
Active driver's license.
Phlebotomy certification is listed as required for this assignment; the posting also states certification is required in California, Nevada, and Washington and otherwise preferred.
Keyboard and data-entry experience.
Ability to manage multiple priorities in a high-volume setting.
Strong verbal and written communication, problem-solving, and collaboration skills for complex customer-facing practices.

Nice To Haves

Medical assistant or paramedic training preferred.
At least three years of experience in a patient service center/in-office phlebotomy environment preferred.
Customer service experience in a retail or service environment preferred.

Responsibilities

Draw quality blood samples and prepare specimens for laboratory testing in accordance with established practices and procedures.
Explain procedures to patients and collect blood specimens skillfully, safely, and accurately while creating an atmosphere of trust and confidence.
Provide coverage at multiple locations and across patient service center, mobile, long-term care, and in-office phlebotomy roles as needed.
Ensure daily activities at assigned locations are completed accurately and on time.
Step in for a Phlebotomist III - Float and lead one or more on-site patient service representatives.
Coach, mentor, instruct, and advise new employees, and provide effective onboarding services to new clients.
Serve as an on-site point of contact for staff and provide regular input to the group lead or supervisor.
Support high-complexity and/or high-volume practices and collaborate with Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics.
Handle multiple priorities in a high-volume setting while maintaining confidentiality and accuracy of patient information.