Phlebotomist II

Cynet Systems • Berwyn, IL

5d

About The Position

The Phlebotomist II, identified in the overview as Patient Services Representative II (PSR II), represents the organization to patients at a doctor's office, patient service center, or another location based on business needs. The role collects quality blood samples and prepares specimens for laboratory testing in accordance with established practices and procedures. It involves direct patient contact, explaining procedures, and collecting specimens skillfully, safely, and accurately while building patient trust and confidence. The position demonstrates leadership and process excellence, with sensitivity to patient confidentiality and information accuracy.

Requirements

• High school diploma or equivalent.
• 1–3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Ability to produce quality, error-free work in a fast-paced environment and handle multiple priorities in a high-volume setting.
• Ability to work independently with minimal on-site supervision.
• Flexibility and availability to meet staffing needs, including weekends, holidays, on-call work, and overtime.
• Commitment to company policies and procedures, including dress code, employee health and safety, and core guiding principles.
• Ability to make decisions using established procedures and exercise good judgment.
• Reliable transportation, a valid driver's license, and a clean driving record, if applicable.
• Ability to travel and work flexible hours across multiple locations, including patient service centers and in-office phlebotomy locations, sometimes with minimal notice.
• Demonstrated customer focus and ability to communicate effectively with stakeholders, embrace change, and understand the business.
• Keyboarding and data-entry experience.

Nice To Haves

• Medical assistant or paramedic training.
• Phlebotomy certification; required in California, Nevada, and Washington.
• Two years of experience in a patient service center environment.
• Customer service experience in a retail or service environment.

Responsibilities

• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment.
• Perform forensic and clinical specimen collection and processing according to established practices and procedures.
• Verify patient demographic information and initials, and obtain the patient's signature after venipuncture to confirm that tubes were labeled in the patient's presence and that the label name is correct.
• Maintain required records and documentation.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED