Phlebotomist II

Mass General Brigham•Boston, MA

8d•Onsite

About The Position

The Phlebotomist II collects and processes patient blood specimens for laboratory testing, working with a moderate level of supervision and independently identifying and resolving common issues. The role serves patients across all age groups and may involve assisting patients experiencing adverse reactions or responding to medical emergencies in the inpatient setting. The position also provides training and education to new employees and students as assigned. The role is based onsite at The Brigham and Women's Hospital, Inc., at 75 Francis Street, and is scheduled for 40 hours per week on the day shift. Patient care is required.

Requirements

High school diploma or equivalent.
One to two years of phlebotomy experience.
Proficiency in specimen collection and processing, including appropriate tube selection, volume, and specimen stability requirements.
Good written and oral communication skills.
Ability to prioritize work, manage time, and adjust to changes in work volume and projects.
Strong customer service skills, including empathy and respect for patient privacy and autonomy.
Problem-solving skills and ability to manage complex patient collections.
Ability to work independently and collaborate effectively with a team.
Ability to handle sharps and biohazardous materials in accordance with regulatory requirements.
Ability to use computer programs and systems and comply with HIPAA regulations.

Nice To Haves

National Phlebotomy Technician certification.
Class D passenger vehicle driver's license.

Responsibilities

Collect quality blood samples from patients of all age groups using a variety of phlebotomy methods.
Accurately identify patients and label, process, handle, and transport specimens.
May assist with patient recovery after adverse reactions and provide a rapid response to medical emergencies in the inpatient setting.
Communicate with patients and care teams, explain procedures, and address patient concerns to support customer satisfaction.
Troubleshoot and resolve specimen, order, and common operational issues in the work area.
Provide training and education to new staff and students as assigned.
Handle sharps and biohazardous materials according to regulatory requirements to protect patients and staff.
Use computer programs and systems fluently and comply with HIPAA regulations.
Perform other tests, administrative duties, and specimen collection as assigned.