Phlebotomist II Territory

Quest Diagnostics • Amherst, OH

13d • Hybrid

About The Position

This role involves traveling within an assigned territory to deliver professional phlebotomy services at various locations including Patient Service Centers (PSCs), Client Offices (IOPs), or other sites. The primary focus is on accurate specimen collection, patient identification, and adherence to testing protocols to ensure high-quality laboratory results. Effective communication is essential for creating a professional and efficient experience for patients, staff, and clients. The position requires independent work with a consistently low error rate, and the ability to handle more complex collections and patient/client situations. Upholding service and operational excellence through the Quest 5Cs (Customer First, Care, Collaboration, Curiosity, and Continuous Improvement) is expected in all interactions.

Requirements

• Two years of phlebotomy experience required.
• High School diploma or equivalent.
• Phlebotomy certification required in CA, NV, WA, and LA.
• English language proficiency required.
• Valid driver license and clean driving record (if applicable for travel).
• Ability to work independently, performing accurate, error‑free work in a fast‑paced setting, with minimal on–site supervision.
• Experienced phlebotomy skills, including pediatric and geriatric collections.
• Strong communication skills and ability to adapt to change.
• Keyboard/data entry experience.
• Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed).
• Regularly perform repetitive hand motions with fine dexterity; stand or sit for extended periods.
• Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling.
• Extensive use of phone and computer; frequently communicating in English with patients and clients.

Nice To Haves

• Customer service in a retail or service environment.
• Phlebotomy accredited program, medical assistant or paramedic training.
• Professional medical certification (medical assistant, phlebotomy, or similar).

Responsibilities

• Perform specimen collections following established procedures for a variety of tests, including venipuncture and capillary draws.
• Handle difficult draws, including pediatric, geriatric, and hard sticks with minimal error.
• Obtain patient identification and signatures to confirm specimen labeling accuracy.
• Perform data entry as necessary.
• Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order.
• Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
• Independently resolve routine patient and client concerns and escalate non-routine issues appropriately.
• Provide strong professional, respectful, and efficient service to all patients and clients.
• Use verbal and written communication as well as problem-solving skills to complete daily procedures and address patient questions.
• Perform accurate data entry for patient registration, test order entry, and billing information.
• Communicate collection procedures clearly and address patient questions.
• Maintain a clean, orderly, and welcoming collection environment.
• Handle multiple priorities in a high-volume setting.
• Provide coverage across PSC and Client Offices within the assigned territory with minimal notice.
• Ensure that daily activities of the office are completed accurately and on time.
• Maintain reliable transportation and meet travel expectations for the role including having a valid driver license, and clean driving record, if applicable.
• Obtain identification and accurately enter billing information and collect payments when required, following corporate policies.
• Follow departmental policies, procedures, safety protocols, and compliance standards, including confidentiality of patient information.
• Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation.
• Support routine administrative tasks including supply stocking, sanitizing, maintaining logs, filing, email use, and answering phones.
• Complete all training and maintain current phlebotomy skills and knowledge.

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program
• Blueprint for Wellness® healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED