Phlebotomist Group Lead

Quest Diagnostics•Richmond, VA

9d•$18 - $27

About The Position

The Phlebotomist Group Lead (PSR IV) represents Quest Diagnostics to patients and must understand established practices and procedures while creating an atmosphere of trust and confidence. The role ensures daily work at Patient Service Centers, mobile, long-term care, and in-office phlebotomy locations is completed accurately and on time. It also provides patient, client, field, compliance, training, metrics, and administrative support to the Supervisor or Functional Patient Services Manager, and serves as a backup to the Patient Services Supervisor when needed. The position is accountable for Patient Service Center and/or In-Office Phlebotomy activity in the territory, including opening and closing locations. Depending on business needs, the employee may work and direct daily activity at a doctor's office, patient service center, house-call setting, long-term care location, or other assigned setting. The lead coaches and mentors new employees, supports client onboarding, serves as a point of contact for regional staff, and provides regular input to the supervisor. The role requires leadership, strong customer-facing communication, problem-solving, collaboration across functions, and the ability to manage multiple priorities in a high-volume environment. The listed schedule is Monday through Friday between 7:00 AM and 7:00 PM, with rotational weekends. The role also requires flexibility to work multiple locations and cover staffing needs, including weekends, holidays, on-call work, and overtime. Travel is required. Pay range is $17.71–$26.56 per hour. Eligible candidates may receive annual performance bonus compensation.

Requirements

Seven years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
Keyboard and data-entry experience.
Flexibility and availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
Reliable transportation, a valid driver's license, and a clean driving record, if applicable.
Ability to travel and work flexible hours across multiple locations, with minimal notice, including Patient Service Center, mobile, long-term care, and In-Office Phlebotomy locations.
High school diploma or equivalent.
Ability to communicate effectively in English.
Ability to produce quality, error-free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills, including pediatric and geriatric collections.
Superior customer focus; ability to communicate openly and transparently with peers, supervisors, and patients; ability to embrace change; and knowledge of the business.
Ability to manage multiple priorities in a high-volume setting.
Ability to make decisions based on established procedures and exercise good judgment.
Commitment to Quest Diagnostics policies and procedures, including dress code, employee health and safety, and Everyday Excellence Guiding Principles.
Ability to lift and carry objects frequently in the 1–15 pound range, occasionally in the 16–25 pound range, and seldom in the 26–40 pound range; objects exceeding 41 pounds must not be lifted or carried without assistance.
Ability to sit or stand for long periods, perform extended eye-hand coordination, and frequently to constantly perform repetitive tasks with the dominant hand.
Fine hand dexterity and steadiness; ability to talk, walk, balance, bend or kneel, push or pull, and reach or twist.
Ability to use a phone and PC extensively.
Ability to travel.

Nice To Haves

Medical assistant or paramedic training.
At least five years of experience in a Patient Service Center or In-Office Phlebotomy environment.
Customer service experience in a retail or service environment.
Phlebotomy certification; required in certain states, including California, Nevada, Washington, and Louisiana.

Responsibilities

Collect specimens according to established procedures, including drug screens, biometric screenings, and insurance examinations.
Administer oral solutions according to established training.
Research test and client information and verify written and electronic orders using laboratory technology systems or directories of services.
Complete accurate data entry, including patient registration, test orders from requisitions or databases, and management of standing orders.
Enter billing information and collect payments when required, safeguarding assets and credit card information.
Process specimens, including labeling, centrifuging, splitting, and freezing as required by test orders.
Perform assigned clerical duties, including data entry, inventory and supply stocking, and answering phones.
Read, understand, and comply with departmental policies, protocols, and procedures, and ensure staff follow instructions.
Verify patient demographic information and initials, and obtain the patient's post-venipuncture signature to confirm tubes were labeled in the patient's presence and the name is correct.
Assist with compiling and submitting monthly statistics and data.
Maintain appropriate phlebotomy logs, including maintenance and temperature logs, on time and at the required frequency.
Complete training courses and stay current with phlebotomy techniques.
Travel to Territory Manager meetings when held off-site or outside the normal shift.
Participate in special projects and teams.
Stay current on company communications and help distribute technical information to the work group.
Perform Point of Care testing at sites where needed and complete required training and competency evaluations under the SOP.
Mentor and support new employees as they transition into the Patient Service Center environment and learn established procedures.
Assist with periodic inventory counts and preparation of schedules for the assigned work group or Patient Service Centers.
Communicate professionally with clients to resolve or refer problems, document issues, and report critical matters as they occur.
Ensure staff follow safety precautions, including wearing a clean buttoned lab coat, gloves, and face shield when required.
Assist supervisors with implementing SOPs and distributing technical information and communications in accordance with Quest Diagnostics guidelines.
Ensure facilities are neat, clean, and in good repair, and notify the supervisor of necessary repairs or maintenance.
Serve as a coach, mentor, instructor, and resource advisor for new employees; act as an on-site staff contact and provide regular input to the supervisor.
Provide effective onboarding services to new clients.
Partner with the supervisor to support transitions and setup of new Patient Service Center and In-Office Phlebotomy locations.
Step in for a PSR III and lead one or more PSRs on-site.
Support patient inquiries from the website, Office of Chairman, and Managed Care as needed.
Support the Problem Resolution Line and respond to field requests for patient recollection as needed.
Provide input on PSR performance evaluations.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
Eligible candidates may receive annual performance bonus compensation.