Phlebotomist Group Lead

Quest Diagnostics•Bronx, NY

11d•Onsite

About The Position

The Phlebotomist Group Lead represents Quest Diagnostics to patients and helps ensure accurate, timely daily work across Patient Service Centers, mobile, long-term care, and in-office phlebotomy locations. The role provides patient, client, field, compliance, training, metrics, and administrative support to the Supervisor or Functional Patient Services Manager, and serves as a backup to the Patient Services Supervisor when needed. The Group Lead may be assigned to a doctor’s office, patient service center, house-call environment, long-term care setting, or other location based on business needs, and may be responsible for opening and closing locations. The role acts as a coach, mentor, instructor, and resource for new employees; supports employee and client onboarding; serves as a point of contact for regional staff; and provides regular input to the supervisor or manager. It requires strong customer-facing communication, problem-solving, collaboration across functions, and the ability to handle multiple priorities in a high-volume setting. The position is based in the Bronx, New York, with a Monday-to-Friday schedule that varies between 7:00 AM and 5:00 PM, rotational weekend work, travel between locations, and flexibility to cover staffing needs. The listed pay range is $29.80–$31.95 per hour; eligible candidates may receive annual performance bonus compensation.

Requirements

Seven years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
Keyboard and data-entry experience.
Flexibility and availability to meet staffing needs, including weekends, holidays, on-call work, and overtime.
Reliable transportation, a valid driver’s license, and a clean driving record, if applicable.
Ability to travel and work flexible hours across multiple locations, including covering locations with minimal notice.
High school diploma or equivalent.
Ability to communicate effectively in English.
Ability to provide quality, error-free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Strong phlebotomy skills, including pediatric and geriatric collections.
Superior customer focus and ability to communicate openly and transparently with peers, supervisors, and patients.
Ability to embrace change and knowledge of the company’s business.
Ability to manage multiple priorities in a high-volume setting.
Ability to make decisions based on established procedures and exercise good judgment.
Commitment to company policies and procedures, including dress code, employee health and safety, and guiding principles.

Nice To Haves

Medical assistant or paramedic training.
At least five years of experience in a Patient Service Center or in-office phlebotomy environment.
Customer service experience in a retail or service environment.
Phlebotomy certification; required in certain states, including California, Nevada, Washington, and Louisiana.

Responsibilities

Collect specimens according to established procedures, including drug screens, biometric screenings, and insurance examinations.
Administer oral solutions according to established training.
Research test and client information and verify written and electronic orders using laboratory technology systems or directories of services.
Complete patient registration, test-order, and standing-order data entry accurately.
Enter billing information and collect payments when required, safeguarding company assets and credit card information.
Process specimens as required by test orders, including labeling, centrifuging, splitting, and freezing.
Perform clerical duties such as data entry, inventory and supply stocking, and answering phones when needed.
Read, understand, and comply with departmental policies, protocols, and procedures, and ensure staff follow instructions.
Verify patient demographic information and initials, and confirm the patient’s signature after venipuncture to verify tubes were labeled in the patient’s presence and correctly named.
Assist with compiling and submitting monthly statistics and data.
Maintain appropriate phlebotomy, maintenance, and temperature logs in a timely manner and at the required frequency.
Complete training courses and stay current with phlebotomy techniques.
Travel to off-site or off-shift Territory Manager meetings when required.
Participate in special projects and teams.
Stay current on company communications and help distribute technical information to the work group.
Perform Point of Care testing at sites where needed and complete training and competency evaluations according to standard operating procedures.
Mentor and support new employees as they transition into the Patient Service Center work environment and learn established procedures.
Assist with periodic inventory counts and preparation of schedules for the assigned work group or Patient Service Centers.
Communicate professionally with clients to resolve or refer problems, document issues, and report critical matters as they occur.
Ensure staff follow safety precautions, including wearing a clean, buttoned lab coat, gloves, and face shield when required.
Assist supervisors with implementing standard operating procedures and distributing technical information and communications in accordance with company guidelines.
Ensure facilities are neat, clean, and in good repair, and advise the supervisor of needed repairs or maintenance.
Provide regular input to the supervisor and serve as a contact for on-site staff; provide effective onboarding services to new clients.
Partner with the supervisor to support transitions and setup of new Patient Service Center and in-office phlebotomy locations.
Step in for a PSR III and lead one or more on-site PSRs.
Support patient inquiries from the website, Office of Chairman, and Managed Care as needed.
Support the Problem Resolution Line and respond to field requests related to patient recollections as needed.
Provide input on PSR performance evaluations.
Cover work across Patient Service Center, mobile, long-term care, and in-office phlebotomy locations, including opening and closing locations, as assigned.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.