Phlebotomist / Administrative Assistant (Newton)

One Medical • Boston, MA

10h • Onsite

About The Position

One Medical is a primary care solution that aims to make quality care more affordable, accessible, and enjoyable by transforming healthcare and improving the experience for patients, providers, employers, and health networks. The company offers seamless in-office and virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. As a Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist), you will provide an exceptional patient experience by performing venipuncture and other clinical support services. You will act as an ambassador for patients, demonstrating mastery of human connection and a strong drive for service, removing barriers to care, and ensuring the office environment reflects the One Medical brand. You will be the first point of contact for patients and provide support as requested by the Practice Coordinator, Operations Manager, or providers. This role requires strong teamwork, innovative problem-solving skills, excellent specimen collection techniques, tactful interpersonal skills, and strong verbal and written communication. You should be able to identify opportunities, deliver customer-centric solutions with empathy, focus, and compassion, and possess self-awareness to leverage strengths and develop areas of opportunity. The role thrives in a culture that emphasizes feedback, growth, and adaptability to patient and team needs, with an unwavering drive to help and serve others.

Requirements

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
• Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams.
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.

Nice To Haves

• Additional experience with remote teams is a plus.

Responsibilities

• Use C-I-CARE framework in all patient interactions, clinical and administrative, to ensure a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach.
• Provide best-in-class venipuncture services for a population ranging from pediatrics to geriatrics.
• Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.
• Continue to care for members beyond the lab room by answering patient messages, following up on lab cases, and assisting providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
• Perform all front-of-house duties including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations.
• Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad-hoc requests.
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of patient and employee-facing spaces, restocking supplies, and organization.
• Master the technology suite including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System for team interaction and daily work completion.

Benefits

• Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location.
• The total compensation package for this position may also include benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED