Float Phlebotomist / Administrative Assistant

One Medical • Surprise, AZ

11h • Onsite

About The Position

One Medical is a primary care solution that aims to make quality care more affordable, accessible, and enjoyable by challenging the industry status quo. The company is on a mission to transform healthcare by improving the experience for patients, providers, employers, and health networks. One Medical offers seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. Since February 2023, One Medical has been part of Amazon, with a shared goal of delivering exceptional healthcare to more people and achieving better health outcomes. The company is committed to building a diverse, driven, and empathetic team and cultivating an environment where everyone can thrive.

As a Float Phlebotomist/Medical Assistant, known internally as a One Medical Flex Lab Services Specialist/Member Support Specialist, you will provide exceptional care and phlebotomy support to patients. You will also receive training to offer other clinical support services, such as EKGs and injections. With a strong focus on service and human connection, your role will involve removing barriers to care. You will be the first point of contact for patients, responsible for maintaining the office space, and providing additional support as directed by the Practice Coordinator, Operations Manager, or providers. This role supports multiple offices within a market, requiring you to be a strong team player with innovative problem-solving skills, empathy, focus, and compassion in all interactions. You will utilize tactful interpersonal skills at the front desk and in the lab, and thrive in a feedback-oriented culture, responding nimbly to patient and team needs.

Requirements

• At least 6 months of autonomous phlebotomy experience.
• Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams.
• A proven ability to display confidence and instill trust with patients while delivering individualized, human-centered, customer-focused care.
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.
• Successful completion of One Medical clinical training and state-required education and/or certifications within the first six months of employment (One Medical sponsored).
• Willingness to obtain Basic Life Support (BLS) certification within 60 days of hire based on guidelines within a specific metropolitan statistical area (One Medical sponsored).

Nice To Haves

• Certified Phlebotomy License preferred.
• Additional experience with remote teams is a plus.

Responsibilities

• Provide exceptional care and phlebotomy support for patients.
• Train to provide other clinical support services, such as EKGs and injections.
• Remove barriers to care through a strong drive for service and human connection.
• Serve as the first point of contact for patients.
• Act as the steward of the office space.
• Provide other support as requested by the Practice Coordinator, Operations Manager, or providers.
• Support multiple offices in a Market.
• Use innovative problem-solving skills to tackle various tasks and challenges.
• Use empathy, focus, and compassion in all interactions with patients and team members.
• Apply tactful interpersonal skills during every interaction with patients, at both the front desk and in the lab.
• Respond to the needs of patients and team members with nimbleness.
• Use C-I-CARE framework in all patient interactions.
• Ensure a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach.
• Provide best-in-class venipuncture services on a population ranging from pediatrics to geriatrics.
• Perform and assist with non-blood specimen collection.
• Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.
• Answer patient messages, follow up on lab cases, and assist providers and virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
• Perform all front-of-house duties including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations.
• Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad-hoc requests.
• Master the technology suite including Slack, G-suite, Zoom, and the Electronic Medical Record System (1Life).
• Perform opening and closing duties/daily office upkeep, including maintaining the appearance of patient and employee-facing spaces, restocking supplies, and organization.
• Upon successful completion of training, perform and assist with extended scope duties such as EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.

Benefits

• Competitive salary on day one: starts at $23.00/hr per hour based on a full-time schedule.
• One Medical sponsored clinical training and state-required education/certifications.
• One Medical sponsored Basic Life Support (BLS) certification.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED