Phlebotomist 3 - Hollywood

University of Miami•Hollywood, FL

About The Position

The University of Miami’s UHealth Laboratories Department is hiring a Phlebotomist 3 in Hollywood. The position collects blood samples, verifies patient and specimen information, prepares specimens for laboratory analysis and shipping, and supports patient registration and laboratory workflows. It also serves as a senior resource for advanced specimen collection, workflow support, and operational troubleshooting. The role supports routine and specialty collection workflows, including Blood Bank and high-priority or sensitive specimens. It provides guidance to phlebotomy staff, assists with onboarding and competency validation, monitors daily draw station operations, and helps maintain departmental records, supplies, and quality practices. The employee follows University and department policies and supports safe, accurate, and timely laboratory operations.

Requirements

High school diploma or equivalent/relevant experience, certification, or license.
At least 3 years of relevant experience.
Phlebotomist certification.
AHA BLS certification.
HIV certification.
Ability to learn new procedures, technologies, and protocols and adapt to changing priorities and work demands.
Ability to work collaboratively and contribute to a team environment.
Proficiency with office software, technology, and relevant computer applications.
Strong written and verbal communication skills.

Responsibilities

Perform patient phlebotomy according to the phlebotomy procedure manual, following patient identification procedures.
Prioritize hematology and oncology patients and organize pre-accession specimens, orders, and labels.
Resolve questions and issues involving test requisitions, specimen requirements, test additions, priority changes, and patient results.
Maintain inventory, rotate stock, and assist with supply review, ordering communication, and removal of expired supplies.
Maintain files, logs, quality records, specimen issue tracking, and supply records; assist with statistics and reports.
Process cancellations, credits, test additions, and other order or specimen-related requests.
Receive, unpack, verify, document, date, and store supplies according to manufacturers’ recommendations and departmental procedures.
Prepare biohazard containers and dispose of biohazard, empty boxes, and recyclable materials according to procedures.
Prepare samples for shipping and support specimen transport needs.
Ensure patient registration is accurate and complete; follow up with physicians to obtain missing information or clarify test orders.
Maintain hardware by replacing paper, labels, or printer ribbons as needed.
Serve as a lead or backup when the supervisor is unavailable.
Resolve complex specimen collection issues, including missing information, incorrect containers, cancellations, add-on requests, recollections, and special handling requirements.
Support Blood Bank and specialty collection workflows, including Type and Screen, Blood Type Confirmation, transplant-related HLA/Chimerism specimens, reference laboratory testing, and timed specimens.
Guide phlebotomy staff on patient identification, specimen labeling, UChart order release, collection documentation, specimen routing, and departmental procedures.
Assist with onboarding, training, and competency validation of phlebotomy staff.
Serve as a point of contact for operational questions from phlebotomy staff, clinical teams, laboratory departments, and supervisors.
Monitor draw station workflow, patient flow, specimen transport, supply availability, and operational barriers; escalate concerns as appropriate.
Help communicate and reinforce workflow updates, new test buildouts, reference laboratory changes, template updates, and process improvements.
Participate in quality assurance and process improvement activities related to collection accuracy, labeling compliance, turnaround time, patient experience, and pre-analytical error reduction.
Reinforce safety, infection prevention, confidentiality, biohazard handling, sharps disposal, and waste disposal procedures; report concerns or noncompliance.
Provide professional communication and escalation support for patient care concerns, provider requests, collection delays, and difficult collections.
Perform other assigned department-specific duties and adhere to University and unit-level policies and procedures while safeguarding University assets.