Phlebotomist 3 Floater

Quest Diagnostics•Mobile, AL

About The Position

The Patient Services Representative III-Floater (PSR III) represents the company to patients and draws quality blood samples, preparing specimens for laboratory testing according to established practices and procedures. The role involves direct patient contact, explaining procedures, and collecting blood skillfully, safely, and accurately while maintaining patient trust and confidentiality. Under the direction of the area supervisor, the PSR III performs daily activities accurately and on time, maintains a safe and professional environment, and carries out forensic and clinical specimen collection and processing. The role includes verifying patient demographic information and initials, obtaining the patient’s signature after venipuncture to confirm tubes were labeled in their presence and correctly, and maintaining required records and documentation. Successful applicants may be assigned to a doctor’s office, patient service center, or other locations as business needs dictate. The position requires travel and flexibility to cover multiple locations, with training locations dependent on trainer availability.

Requirements

High school diploma or equivalent.
Three years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
Ability to provide quality, error-free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills, including pediatric and geriatric collections.
Flexibility and availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
Compliance with company policies and procedures, including dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
Ability to make decisions using established procedures and exercise good judgment.
Reliable transportation, a valid driver’s license, and a clean driving record, if applicable.
Ability to travel and work flexible hours across multiple locations, including patient service center and in-office phlebotomy locations, sometimes with minimal notice.
Ability to handle multiple priorities in a high-volume setting.
Superior customer focus and ability to communicate openly and transparently with peers, supervisors, and patients.
Ability to embrace change and knowledge of the business.
Keyboard and data-entry experience.
COVID vaccination and a driver’s license are required.

Nice To Haves

Medical assistant or paramedic training.
Phlebotomy certification; required in California, Nevada, and Washington.
At least two years of experience in a patient service center environment.
Customer service experience in a retail or service environment.

Responsibilities

Draw quality blood samples from patients and prepare specimens for laboratory testing according to established practices and procedures.
Explain procedures to patients and collect blood specimens skillfully, safely, and accurately.
Perform daily activities accurately and on time under the direction of the area supervisor.
Maintain a safe and professional environment.
Perform forensic and clinical specimen collection and processing duties.
Verify patient demographic information and initials, and obtain the patient’s signature after venipuncture to confirm tubes were labeled in their presence and correctly.
Maintain required records and documentation.
Promote a positive image to patients, clients, employees, and the public.
Travel to and cover multiple patient service center and in-office phlebotomy locations as staffing and business needs require.