Philanthropy & Community Engagement Administrative Assistant

Goodwill Greater Milwaukee & Chicago•Milwaukee, WI

2d•Onsite

About The Position

The Philanthropy & Community Engagement Administrative Assistant implements strategies to achieve the goals for the organization and Philanthropy & Community Engagement. Sustains policies, procedures and programs. This role typically works on projects and tasks that span 3 – 12 months. The position involves coordinating and supporting the execution of Philanthropy & Community Engagement activities, implementing and updating processes, and coordinating the intake and tracking of assistance vouchers. It also includes tracking community engagement activities, preparing reports, serving as a resource for systems and processes, supporting compliance, assisting with logistical coordination for initiatives and events, identifying and resolving operational issues, and monitoring data quality. The role also involves project and change management, problem-solving, and acting as an ambassador for Goodwill in the community.

Requirements

Two years of college education or experience equivalency, and a minimum of 1 year experience.
Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.
Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.
Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.
Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

Responsibilities

Coordinate and support the execution of Philanthropy & Community Engagement activities by maintaining accurate records, documentation, and tracking across assigned systems and tools.
Implement, sustain, and update Philanthropy & Community Engagement processes, procedures, and templates to ensure accurate, timely, and effective access to Community Engagement resources across Goodwill’s territory and identified priority areas.
Coordinate the intake, review, processing, issuance, and tracking of Goodwill Cares Community Assistance Vouchers, ensuring applications submitted by approved community partners are handled accurately, timely, and in accordance with established program guidelines. Escalate exceptions, incomplete submissions, or policy questions as appropriate.
Track community engagement activities, partnerships, volunteer efforts, and outcomes; ensure data is entered accurately and in a timely manner to support reporting and analysis.
Prepare routine and ad hoc reports, dashboards, and summaries related to Community Engagement activities to support leadership review and decision-making.
Serve as a subject matter resource for Philanthropy & Community Engagement systems, tools, and processes; provide timely guidance, troubleshooting, and user support to internal stakeholders, while triaging requests from external stakeholders by way of the Community Engagement email box.
Support compliance and record-keeping requirements related to Philanthropy & Community Engagement activities, ensuring alignment with organizational policies, procedures, and standards.
Assist with logistical coordination for Philanthropy & Community Engagement initiatives, meetings, and events, including materials preparation and internal coordination. Event attendance may be required, including occasional evenings or weekends.
Identify operational issues, process gaps, or data inconsistencies; apply problem-solving skills to resolve issues or escalate as appropriate.
Monitor data quality and consistency across Community Engagement systems, recommend improvements to data practices to strengthen reporting and insights.
Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. Periodically serves as a team member or subject matter expert on formal or department projects. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.
General supervision, regular review of work by manager or senior coworker. May be paired with senior team member for development purposes. Uses skills to solve problems of routine complexity; able to identify root cause, interpret data, and resolve issues.
Fundamental knowledge of professional principles and skills. Works in compliance with established procedures.
Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedules and interest permit.
Responsible for completing other duties/responsibilities as assigned.