Philanthropic Services Associate

Founders Pledge • New York, NY

3d • £70,000 - £75,000 • Hybrid

About The Position

The Philanthropic Services Associate provides essential administrative and operational support to our Philanthropic Services (PS) team, keeping the day-to-day machinery of grants and contributions running smoothly. You'll process gift receipts, monitor bank accounts, triage shared inboxes, and respond to contribution-related questions from members and internal stakeholders alike. Reporting to our Head of Philanthropic Services, this is a role with real, immediate impact. From day one, you'll help us build the operational capacity and consistency needed to maintain a great experience for members as we scale.

Requirements

• Exceptional ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong commitment to accuracy, especially when handling financial and donor-related information.
• Excellent written and verbal communication, with the ability to provide professional, timely support to donors and internal stakeholders.
• A demonstrated ability to pick up new systems, processes and tools, quickly.
• Strong problem-solving skills and the ability to know when to resolve issues independently versus escalate.
• Proven ability to work autonomously while collaborating effectively across a team.
• A high level of trustworthiness when handling confidential donor and financial information.

Nice To Haves

• Experience working in philanthropy, nonprofit operations, donor services, or fundraising.
• Familiarity with donor-advised funds (DAFs), charitable giving, or contribution processing.
• Experience using Salesforce or similar CRM and case management systems.
• Experience managing shared inboxes or supporting customer service, donor support, or operations teams.
• Experience working in a high-growth or fast-paced environment with evolving priorities.

Responsibilities

• Handle day-to-day processing of gifts and contributions, ensuring accuracy and timeliness at every step.
• Prepare and issue gift receipts, keeping records accurate and donors well informed.
• Monitor bank accounts for incoming contributions and flag or resolve discrepancies as they arise.
• Triage and manage shared team inboxes, making sure nothing falls through the cracks.
• Respond to contribution-related and general PS inquiries via Slack and email with professionalism and care.
• Support workflows tied to giving and our corporate DAF partnerships.
• Conduct bank verification calls as part of our due diligence process.
• Create and manage cases in our CRM, keeping information current and accessible to the team.
• Contribute to special projects and broader PS team initiatives as needs evolve.

Benefits

• This role offers a real foothold into philanthropic operations at a growing, mission-driven organization.
• You'll build deep expertise in contribution processing and member/donor services while directly enabling the team's ability to deliver for members at scale.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed