Philanthropic Client Manager

Bank of America•New York, NY

2d•$90,800 - $158,600•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Philanthropic Client Managers (PCMs) are experts in the management of endowment and foundation investment management and trust accounts. They are responsible for providing operational support and executing fiduciary duties in compliance with all laws, regulations, policies and procedures. Philanthropic Client Managers are also responsible for considering the unique aspects of their clients circumstances in order to proactively provide advice and solutions to clients in nonprofit and private philanthropy accounts. Additionally PCMs have shared responsibility with the Private Bank's Institutional Client Advisor (ICA), Private Client Advisor (PCA), Endowment and Foundation Specialist (EFS), and Philanthropic Strategists for the management and growth of their relationships and responsibility for delivering client service and overall client satisfaction for their endowment and foundation investment management and trust accounts. Institutional Investments & Philanthropic Solutions (II&PS), part of Bank of America Private Bank, provides customized investment management, philanthropic administration and strategic consulting services to nonprofit organizations, foundations and charitable families. The team helps clients strengthen governance, optimize grantmaking and operational effectiveness and align financial resources with long-term strategic goals. With approximately $100 billion in nonprofit and private foundation client assets, II&PS combines deep sector expertise with institutional investment capabilities to support organizations at every stage of their growth and evolution. Through ongoing investment in talent, technology, and enterprise partnerships, the team is well positioned to help clients navigate complex fiduciary and operational challenges while maximizing their impact.

Requirements

Able to work and adapt in a fast-paced, collaborative, team environment
Able to listen actively and correctly identify issues/concerns
Able to develop trust, rapport and respect with team members, advisor teams and partners
Able to initiate proactive problem-solving approaches within the Private Bank risk profile
Able to multi-task effectively and work independently (and with the team)
Able to think critically, prioritize, make decisions, manage details and follow through 100% of the time
Able to exercise good judgment leading towards resolutions or escalations
Able to communicate clearly, professionally and efficiently on phone and via email with financial advisors for high-net-worth clients
Able to use Microsoft Office and learn additional systems
Able to work in-office minimum of 4 days per week
Able to work extended hours/overtime, especially during year-end
Customer service and financial services or nonprofit/endowment and foundation experience preferred
Able to work with internal operations teams to resolve questions
Able to understand and analyze legal documents
Able to analyze and resolve complex issues
Able to handle calls with internal partners, outside institutions, and outside counsel

Nice To Haves

Ability and inclination to learn and respond quickly, multi-task effectively
Experience in philanthropy/philanthropic services is a plus and would add value
Experience working in a Trust/Fiduciary setting and expertise in executing on the Fiduciary standard and related trust operational processing
Experience with high-demand client services
Ability to accurately and efficiently handle significant volumes of work
Experience in financial services, ideally in the endowments and foundations space

Responsibilities

Expertise in fiduciary and trust administration and ability to lead the delivery of philanthropic solutions products and solutions
Understand and apply policy in reviewing and approving client transactions (money movement, maintenance, onboarding, etc.)
Partner and coordinate with teammates in relationship management and fulfilment activities, including account opening and closing, money movement, account maintenance, etc.
Deliver the branded client experience through proactive client engagement, thought leadership and thorough consideration & resolution of client issues
Understand fiduciary duties, identify potential risks and exercise appropriate judgement, engage Fiduciary Specialists as needed
Ensure compliance with regulatory and legal requirements and application of Private Bank policies
Ability to deeply understand governing agreements and manage within Private Bank policy and servicing norms
Partner well with internal advisor teams, being responsive, accurate to inbound inquiries, client issues, and escalations
Prompt follow up on client & partner issues with timely, complete resolution and education, process improvement, where needed.
Deliver client value through ongoing discovery of client needs and delivering the enterprise
Lead the timely review and completion of fiduciary risk activities and metrics ahead of monthly deadlines
Available to serve and support clients through seasonal business cycles by client type (ex. Lead heavier grantmaking activity during Q4)
Ability to lead, triage, prioritize and manage significant workloads in a team environment