Pharmacy Technician

CVS Health•Midland, MI

19d•$17 - $27•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering safe, accurate, timely prescription fulfillment and excellent customer service. They assist patients at pharmacy workstations and through pick-up, drive-thru, and phone interactions, follow standard operating procedures, and help ensure pharmacy operations run smoothly. Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are met. Technicians may perform inventory activities and provide additional patient health care services, including immunizations and point-of-care testing, when permitted by law and supported by required training and certification. Where permitted, Technician Immunizers complete additional licensing and training, educate patients about vaccines, refer clinical questions to the Pharmacist-on-duty, monitor and report adverse reactions, document patient information, and manage vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, flexibility to meet business needs, and the ability to travel to other stores in the market as needed.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
If state rules do not specify a minimum age, be at least 16 years old.
If state rules do not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Demonstrate attention and focus, including concentrating on tasks, switching tasks to meet patient and business needs, and confirming prescription information and label accuracy.
Provide friendly customer service, recognize patients’ reactions, and respond appropriately.
Use verbal and written communication effectively with patients and colleagues, including active listening and conveying detailed instructions accurately.
Use mathematical reasoning to determine quantities such as tablets, days’ supply, and bottle counts for prescriptions.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the physical demands of the role, including standing and remaining mobile for extended periods; lifting, scanning, and bagging items; reaching, stretching, stooping, and repetitive finger movements; adjusting machines precisely; and performing close-visual-acuity tasks.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Communicate and receive detailed information orally.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures and pharmacy workflow procedures at pharmacy workstations, including production, pick-up, drive-thru, and drop-off.
Support safe, prompt, and accurate prescription fulfillment and help pharmacists manage and improve patient health.
Provide empathetic, personalized service to patients in person, at pick-up and drive-thru, and over the phone; resolve or escalate patient concerns.
Offer immunizations and other services at the register and over the phone, where applicable.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing, safe, inclusive team; accept feedback and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs and travel to other stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally permitted and supported by required training and certification.
Where permitted and appropriately licensed and trained, prepare and administer vaccines; educate patients about vaccines and refer questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report them as required; collect and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a supervisor or manager.