Pharmacy Technician

CVS Health•Goldsboro, NC

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail pharmacy locations. They are often the first point of contact for patients and customers, helping provide a caring, safe, and accurate pharmacy experience. Technicians follow company standard operating procedures and pharmacy workflow practices to help ensure prescriptions are filled promptly and accurately, contribute to smooth pharmacy operations, and communicate effectively with patients and colleagues. Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are completed, the Pharmacy Manager may restrict duties. Depending on applicable law and training, the role may include additional patient care services such as immunizations, point-of-care testing, and staffing offsite clinics. Technicians may also obtain Technician Immunizer status by completing required training and licensure requirements.

Requirements

Comply with state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If state board rules do not set a minimum age, be at least 16 years old.
If state board rules do not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Have the ability to concentrate on tasks, shift quickly between tasks, and confirm prescription information and label accuracy.
Demonstrate customer service and team orientation, including friendly assistance, noticing patient reactions, and responding appropriately.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use math to determine quantities such as tablets to dispense, days' supply, and the number of bottles needed to fill a prescription.
Be able to identify challenging interactions and choose an appropriate course of action.
Meet the physical demands of the role, including extended periods upright, reaching, repetitive finger movements, stooping, close visual acuity, and occasionally lifting or exerting up to 20 pounds and frequently up to 10 pounds.
Be able to accurately convey detailed spoken instructions and receive detailed information through oral communication.
Work nights and weekends as part of regular and predictable attendance.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off areas to support safe and accurate prescription fulfillment.
Provide positive patient experiences through empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where permitted and supported by required training and certification.
For Technician Immunizer duties, complete additional licensure and training; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor for and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, use mathematical reasoning to support prescription fulfillment, and identify and resolve challenging patient or colleague interactions.
Perform physical activities required for the role, including standing or remaining upright for extended periods, lifting, scanning, bagging, reaching, repetitive finger movements, stooping, and visually inspecting small items.
Perform additional tasks as directed by a Supervisor or Manager.