Pharmacy Technician

CVS Health•Akron, OH

19d

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence. They help ensure pharmacy operations run smoothly, prescriptions are filled promptly, safely, and accurately, and patients receive caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive environment. They must complete the company training program and meet applicable state registration, licensing, and certification requirements; until requirements are complete, the Pharmacy Manager may restrict duties. Depending on state law and required training, Technicians may also support immunizations, point-of-care testing, and offsite clinics. This is a full-time role with an anticipated 40-hour workweek.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, licensure, and certification requirements.
If the state board does not set a minimum age, be at least 16 years old.
If the state board does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Demonstrate attention and focus, including concentrating over time and switching tasks to meet patient and business needs.
Demonstrate customer service and team orientation, including helping people in a friendly manner, recognizing patient reactions, and responding appropriately.
Use verbal and written communication effectively, including active listening and accurately conveying important spoken instructions.
Use mathematical reasoning to calculate prescription quantities, days' supply, and bottle counts.
Be able to identify challenging interactions and select an appropriate course of action.
Meet the physical demands of the position, including standing or remaining upright for extended periods, mobility, lifting and handling items, reaching, repetitive finger movements, precision control, stooping, and close visual acuity.
Be able to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Have the ability to receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pickup, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
Provide caring, personalized service to patients at pickup, drive-thru, and over the phone; offer immunizations and other services where permitted; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient healthcare services, such as immunizations, point-of-care testing, and staffing offsite clinics, where allowed and supported by required training and certification.
Where permissible and appropriately qualified, complete immunizer licensure and training; help prepare and administer vaccines, educate patients and refer vaccination questions to the pharmacist, monitor and respond to adverse reactions, report events as required, collect and document patient information, and manage vaccine supplies.
Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy; use math to determine quantities and days' supply; and identify and resolve challenging patient or colleague interactions.