Pharmacy Technician

CVS Health•Florence, SC

2d•$16 - $24

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in retail locations by helping deliver operational and service excellence. They assist patients and customers, support smooth pharmacy operations, and help ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow Standard Operating Procedures, pharmacy workflow practices, applicable laws and regulations, and CVS policies. They complete company training and meet state registration, licensing, and certification requirements; duties may be restricted until those requirements are met. Depending on state law and required training, Technicians may also provide health care services such as immunizations, point-of-care testing, and support at offsite clinics. Where permitted, Technician Immunizers complete additional licensure and training, prepare and administer vaccines, educate patients, refer clinical questions to the Pharmacist-on-duty, monitor and report adverse reactions, document patient information, and manage vaccine supplies.

Requirements

Comply with state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Ability to concentrate on tasks, shift quickly between tasks, and confirm prescription information and label accuracy.
Friendly, helpful customer service skills and ability to understand and respond appropriately to patients’ reactions.
Verbal and written communication skills, including active listening and the ability to communicate detailed instructions accurately.
Ability to use mathematics to calculate quantities such as tablets, days’ supply, and bottles needed for prescriptions.
Ability to identify challenging patient or colleague interactions and select an appropriate response.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and repetitively use fingers and hands; and make precise adjustments to machines.
Close visual acuity for tasks such as transcription, viewing computer terminals, and inspecting small parts.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients in person, at drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient problems.
Complete permitted inventory activities, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when legally permitted and appropriately trained and certified.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions and report events as required by public health requirements.
Review and collect patient information and track and document information for each applicable patient.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.