Pharmacy Technician

CVS Health • Syracuse, NY

3d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable legal and professional requirements. They complete company training and satisfy state registration, licensing, and certification requirements; until those requirements are met, the Pharmacy Manager may restrict their duties.

The role may include supporting patient health services such as immunizations and point-of-care testing, where permitted by law and supported by required training and certification. Technicians who pursue Technician Immunizer status must complete applicable licensure and training, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, document patient information, and manage vaccine supplies.

This position requires regular and predictable attendance, including nights and weekends, and flexibility to work at the home store or other stores in the market as business needs require. It is a part-time position with anticipated weekly hours of 20. The listed typical pay range is $18.00–$28.00 per hour; actual pay depends on factors including experience, education, and geography. Benefits for eligible part-time colleagues may include dental and vision coverage, wellness resources, employee discounts, and access to certain voluntary benefits and other programs, depending on hours worked and eligibility.

Requirements

• Comply with applicable state board of pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
• If state rules do not specify a minimum age, be at least 16 years old.
• If state rules do not specify a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level pharmacy technician licensure and national certification requirements.
• Complete required training within the designated timeframe.
• Demonstrate attention and focus, including concentrating on tasks, pivoting between tasks, and confirming prescription information and label accuracy.
• Provide customer service and work as part of a team, including identifying ways to help people and responding appropriately to patients’ reactions.
• Use verbal and written communication and active listening to interact with patients and colleagues.
• Use mathematical reasoning to calculate quantities such as tablets, days’ supply, and required bottles for prescriptions.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the physical demands of the role, including remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, precision control, stooping, and close visual work.
• Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
• Accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pickup, drive-through, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized patient service at pickup, drive-through, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where permitted and appropriately trained and certified.
• If supporting immunizations, complete required licensure and training, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report events, review and document patient information, and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits and other programs, subject to hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED