Pharmacy Technician

CVS Health•Phoenix, AZ

4d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering operational and service excellence in retail locations. They help pharmacy operations run smoothly and ensure prescriptions are filled promptly, safely, and accurately while providing caring service to patients and customers. Technicians follow company Standard Operating Procedures, pharmacy workflow procedures, best practices, and applicable laws and professional standards. They contribute to a safe, inclusive, and engaging team culture and communicate effectively with patients and colleagues. Technicians complete a company training program and satisfy state-specific registration, licensing, and certification requirements. Until those requirements are met, the Pharmacy Manager may restrict their duties. Depending on state law, training, and certification, technicians may also support immunizations, point-of-care testing, and offsite clinics. Where permitted, immunization support may include preparing and administering vaccines, educating patients, referring vaccination questions to the Pharmacist-on-duty, monitoring and reporting adverse reactions, documenting patient information, and managing vaccine supplies.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including requirements related to age, education, and licensure or certification.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-specific registration, licensing, and certification requirements.
Complete required training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Be able to concentrate over time and pivot quickly between tasks.
Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patient reactions.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use math to calculate quantities such as tablets, days’ supply, and bottles needed for prescriptions.
Identify challenging interactions and select an appropriate course of action.
Meet the role’s physical demands, including extended periods upright; lifting and moving items; reaching, stooping, and repetitive finger work; close visual acuity; and spoken and oral communication demands.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients in person, at drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where allowable by law and supported by required training and certification.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Where permitted, educate patients about the importance of vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report events as required, collect and document patient information, and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, use math to support prescription fulfillment, and identify and respond appropriately to challenging patient or colleague interactions.
Perform physical tasks including standing for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, and visually inspecting small details.
Complete additional tasks as directed by a Supervisor or Manager.