Pharmacy Technician

CVS Health•Mountain Brook, AL

13d

About The Position

CVS Health Pharmacy Technicians support the safe, prompt, and accurate fulfillment of patient prescriptions while providing compassionate service to patients and customers. They work in a fast-paced retail pharmacy environment, uphold professional and ethical standards, comply with applicable federal, state, and local laws and regulations, and protect patient confidentiality. The role involves managing assigned pharmacy workstations and tasks and helping ensure patients’ medication needs and regulatory requirements are met. New Pharmacy Technicians must complete CVS Pharmacy’s training program and satisfy applicable state registration, licensing, and certification requirements. Duties may be restricted until those requirements are met. Technicians can then continue developing clinical, technical, and insurance knowledge through available tools and training. Pharmacy practice requirements vary by state, and collective bargaining agreement rules may apply in select markets.

Requirements

Comply with applicable state board of pharmacy requirements or laws governing pharmacy practice, including requirements concerning age, education, and licensure or certification.
If state pharmacy rules do not specify a minimum age, be at least 16 years old.
If state pharmacy rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Ability to concentrate on tasks over time without being distracted.
Customer-service orientation, including helping people in a friendly manner and responding appropriately to customers’ reactions.
Verbal and written communication skills for interacting with customers and colleagues, including active listening.
Mathematical reasoning skills, such as calculating a prescription’s days’ supply.
Problem-resolution skills, including recognizing when something is wrong or may go wrong and choosing an appropriate course of action.

Nice To Haves

Previous experience in a pharmacy, retail, medical, or customer service setting.
Previous experience as a Pharmacy Technician.
PTCB National Certification.
High school diploma or equivalent.

Responsibilities

Manage assigned pharmacy workstations and tasks to support the team in filling prescriptions promptly, safely, and accurately.
Provide caring customer service that meets or exceeds patient and customer expectations.
Help ensure patients’ medication needs and regulatory compliance standards are met.
Maintain ethical conduct and protect patient confidentiality.
Comply with applicable state board of pharmacy requirements and federal, state, and local laws and regulations.
Complete CVS Pharmacy’s Pharmacy Technician Training Program and applicable registration, licensing, and certification requirements.