Pharmacy Technician

CVS Health•Florence, SC

5d•$16 - $24

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help deliver safe, accurate, and timely prescription fulfillment and compassionate service. As members of the pharmacy team, they assist patients and customers, follow company standard operating procedures and pharmacy workflow practices, and communicate effectively with colleagues. They help maintain a safe, inclusive environment and contribute to positive patient experiences in person, at pickup, in the drive-thru, and over the phone. After starting, technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Until requirements are met, the Pharmacy Manager may restrict duties. Depending on the law and required training, technicians may provide additional services such as immunizations and point-of-care testing, or staff offsite clinics. Where permitted, technician immunizers may help prepare and administer vaccines, educate patients, refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, document patient information, and manage vaccine supplies.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including requirements concerning age, education, and licensure or certification.
If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
If the state board of pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Concentrate on tasks over time and pivot quickly between tasks to meet patient and business needs.
Confirm prescription information and label accuracy to support patient safety.
Help people in a friendly manner, recognize and understand patients’ reactions, and respond appropriately.
Use verbal and written communication to interact with patients and colleagues, and apply active listening.
Use mathematical reasoning to determine quantities such as tablets to dispense, days’ supply, and the number of bottles needed to fill prescriptions.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the role’s physical demands, including standing and moving for extended periods, handling and lifting items, reaching, repetitive finger movements, stooping, close visual work, and communicating and receiving detailed information orally.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pickup, drive-thru, and drop-off to ensure safe and accurate prescription fulfillment.
Provide empathetic, personalized service to patients in person, at pickup, in the drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including those concerning patient safety, controlled substances, recordkeeping, privacy, and security.
Provide additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where legally permitted and supported by required training and certification.
Where permitted, complete licensure and training requirements for Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions and report events as required by public health rules.
Review and collect patient information and track and document applicable patient records.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a supervisor or manager.