Pharmacy Technician

CVS Health•Kansas City, MO

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, assist patients and customers as a first point of contact, and contribute to a caring, safe, and inclusive environment. Technicians follow company standard operating procedures and pharmacy workflow practices, communicate effectively, and complete a company training program along with applicable state registration, licensing, and certification requirements. Until those requirements are completed, the Pharmacy Manager may restrict the Technician’s duties. Technicians may provide additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics when permitted by law and supported by required training and certification. Where permitted, a Technician Immunizer may prepare and administer vaccines after completing applicable training and licensure requirements. The role is part-time, with 15 anticipated weekly hours and required availability every other weekend: Saturday 9 a.m.–5 p.m. and Sunday 11 a.m.–5 p.m. The stated hourly pay range is $16.50–$25.00. The role is eligible for benefits and programs that may include dental, vision, wellness resources, employee discounts, and certain voluntary benefits, depending on hours worked and eligibility.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
If the state board of pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required training within the designated timeframe.
Demonstrate attention and focus, including concentrating over time and pivoting between tasks to meet patient and business needs.
Demonstrate customer service and team orientation, including helping people in a friendly manner and responding appropriately to patients’ reactions.
Use verbal and written communication with patients and colleagues, and practice active listening.
Use mathematical reasoning to determine quantities such as tablets to dispense, days’ supply, and bottle quantities.
Identify challenging interactions and select an appropriate course of action.
Be mobile and remain upright for extended periods; lift, scan, and bag items; reach and stretch; perform repetitive finger movements; extend arms and hands in multiple directions; control precision while adjusting machines; stoop and bend; and perform close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Accurately convey detailed spoken instructions and receive detailed information through oral communication.
Meet the part-time role’s stated schedule availability, including every other weekend: Saturday 9 a.m.–5 p.m. and Sunday 11 a.m.–5 p.m.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Follow company SOPs at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Serve patients at pick-up, drive-thru, and over the phone with empathy and personalized care; offer immunizations and other services where appropriate; and solve or escalate patient problems.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when allowed by law and supported by required training and certification.
When supporting immunizations, complete additional licensure and training requirements; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review and collect patient information and document it; and monitor and manage vaccine supplies.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, use math to determine dispensing quantities and days’ supply, and resolve challenging patient or colleague interactions appropriately.
Perform the physical tasks of the position, including remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, adjusting machines, stooping, and close visual work.