Pharmacy Technician

CVS Health•Zionsville, IN

9d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring, personalized service. Technicians work as part of the pharmacy team, follow standard operating procedures and best practices, communicate effectively, and contribute to a safe, inclusive environment. After starting in the role, Technicians must complete the company training program and meet applicable state Board of Pharmacy registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are completed. Depending on applicable law and training, the role may also include immunization support, point-of-care testing, and staffing offsite clinics. Where permitted, Technician Immunizers may prepare and administer vaccines after completing additional licensure and training requirements.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required company training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Be able to concentrate over time, pivot quickly between tasks, and confirm prescription information and label accuracy.
Demonstrate friendly customer service, awareness of patient reactions, and appropriate responses.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use mathematics to calculate prescription quantities, days’ supply, and bottle requirements.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the listed physical demands, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching and stooping; repetitive finger work; precision control; close visual acuity; and exchanging and receiving detailed spoken information.
Be available for the stated schedule, including required every-other-weekend shifts.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures and support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient concerns.
Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market to work shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics when permitted and supported by required training and certification.
When permitted and qualified as a Technician Immunizer, complete additional training and licensure requirements; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; collect, review, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Demonstrate concentration, task switching, prescription-information and label accuracy, customer service, teamwork, communication, active listening, mathematical reasoning, and problem-resolution skills.
Perform the physical demands of the role, including standing and mobility, lifting and handling items, reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
Perform additional tasks as directed by a Supervisor or Manager.