Pharmacy Technician

CVS Health • Albany, OR

21d • $19 - $29

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are fulfilled promptly, safely, and accurately, and serve as a point of contact for patients and customers. Technicians follow company Standard Operating Procedures and pharmacy workflow practices, communicate effectively, contribute to a safe and inclusive team culture, and provide caring service.

After hire, technicians must complete the company training program and meet the registration, licensing, and certification requirements established by their state Board of Pharmacy. Duties may be restricted by the Pharmacy Manager until those requirements are met. Depending on state law and required training and certification, technicians may also support immunizations, point-of-care testing, and offsite clinics. Where permitted, immunizer duties include completing additional licensure and training, educating patients and referring vaccine questions to the Pharmacist-on-duty, responding to and reporting adverse reactions, documenting patient information, and managing vaccine supplies.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
• If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required training within the designated timeframe.
• Demonstrate attention and focus, including sustained concentration, the ability to switch tasks, and accuracy when confirming prescription information and labels.
• Provide friendly, helpful customer service; notice and respond appropriately to patients’ reactions; and work effectively as part of a team.
• Use verbal and written communication effectively, including active listening with patients and colleagues.
• Use mathematical reasoning to calculate prescription quantities, days’ supply, and bottle requirements.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the physical demands of the role, including remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movement, precise machine adjustments, stooping, and close visual work.
• Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
• Communicate detailed spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

• Follow company SOPs at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pickup, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service at pickup, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinics, when legally permitted and supported by required training and certification.
• Where permitted and qualified as a Technician Immunizer, prepare and administer vaccines; educate patients and refer vaccine questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; collect and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED