Pharmacy Technician

CVS Health•Northport, AL

8d•$16 - $24

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately; assist patients at pharmacy workstations and through in-person and phone interactions; and contribute to a caring, inclusive, and safe environment. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable legal and professional requirements. After starting, they must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are completed. Depending on applicable laws and required training, the role may include supporting immunizations and other patient health care services, such as point-of-care testing and offsite clinics. Where permitted, Technician Immunizers complete additional licensure and training, educate and refer patients, monitor and respond to adverse reactions, document patient information, and manage vaccine supplies. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work shifts at other stores in the market as business needs require.

Requirements

Comply with state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If state rules do not specify a minimum age, be at least 16 years old.
If state rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Concentrate on tasks, shift quickly between tasks, and confirm prescription information and label accuracy.
Provide friendly assistance, recognize and appropriately respond to patient reactions, and work collaboratively with the team.
Use verbal and written communication effectively with patients and colleagues, including active listening.
Use mathematics to calculate quantities such as tablets to dispense, days’ supply, and bottle quantities.
Identify challenging patient or colleague interactions and select an appropriate response.
Meet the physical demands of the role, including extended periods of standing and mobility; lifting, scanning, and bagging items; reaching, repetitive finger movements, precision control, stooping, and close visual work.
Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; and consistently move objects requiring negligible force.
Accurately convey and receive detailed information through spoken communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients in person and over the phone, offer immunizations and other services where appropriate, and resolve or escalate patient problems.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinics, where legally permitted and supported by required training and certification.
Where permitted, complete immunizer training and licensure requirements; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty.
Where supporting immunizations, monitor for and respond to adverse reactions, report adverse events as required, review and collect patient information, document applicable patient records, and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a supervisor or manager.