Pharmacy Technician

CVS Health • Eau Claire, WI

20d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring assistance to patients and customers. Technicians work as part of the pharmacy team, follow company Standard Operating Procedures and best practices, and communicate effectively while contributing to a safe and inclusive environment.

After starting the role, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are satisfied. Depending on state law and completed training and certification, Technicians may also provide patient health services such as immunizations and point-of-care testing, or staff offsite clinics. In states where permitted, Technicians may obtain additional training and licensure to support vaccine preparation and administration.

The role requires regular and predictable attendance, including nights and weekends, and the ability to complete required training within the designated timeframe. Technicians must meet applicable state Board of Pharmacy requirements, including requirements relating to age, education, and licensure or certification. When the state does not specify a minimum age, applicants must be at least 16. When the state does not specify a minimum education requirement, applicants must have a high school diploma or equivalent, or be actively enrolled in high school or an equivalency program. State licensing and national certification requirements vary.

This is a full-time position with 40 anticipated weekly hours. The typical pay range is $16.00–$24.00 per hour. The position is eligible for a comprehensive benefits package, subject to eligibility.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Complete the required company training within the designated timeframe.
• Attend work regularly and predictably, including nights and weekends.
• Demonstrate the ability to concentrate, pivot between tasks, and verify prescription information and label accuracy.
• Use friendly customer-service skills, understand patient reactions, and respond appropriately.
• Use verbal and written communication and active listening to interact with patients and colleagues.
• Apply basic mathematical reasoning to prescription quantities, days’ supply, and bottle counts.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Meet the physical demands of the role, including extended periods upright, reaching, repetitive finger work, stooping, close visual work, and lifting or exerting force as described in the posting.
• Accurately convey and receive detailed information through spoken communication.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer-service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company Standard Operating Procedures at each workstation to help Pharmacists manage and improve patient health.
• Follow pharmacy workflow procedures at production, pickup, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients at pickup, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
• Comply with applicable federal, state, and local laws and regulations, professional standards, ethical principles, and CVS policies and procedures.
• Support patient safety, controlled-substance dispensing and recordkeeping compliance, and patient privacy and security.
• Deliver additional patient health services, such as immunizations, point-of-care testing, and voluntary staffing at offsite clinics, where permitted by law and supported by required training and certification.
• Where permitted, complete additional training and licensure to obtain Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions, and report events as required by public health requirements.
• Review and collect patient information and track and document applicable patient records.
• Monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy to support patient safety.
• Assist patients and colleagues using attentive communication, active listening, customer-service skills, mathematical reasoning, and problem-solving.
• Perform physical tasks including standing or remaining upright for extended periods, handling and scanning items, reaching, repetitive finger movements, adjusting machines, stooping, and visually inspecting small details.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support colleagues’ and families’ physical, emotional, and financial well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED