Pharmacy Technician

CVS Health•San Juan Capistrano, CA

4d•$19 - $29•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail locations. They are often the first point of contact for patients and customers and help ensure pharmacy operations run smoothly, prescriptions are filled promptly, safely, and accurately, and patients receive caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive, and engaging culture. After joining, Technicians must complete a company training program and meet applicable state Board of Pharmacy registration, licensing, and certification requirements. Until those requirements are met, the Pharmacy Manager may restrict duties. Depending on state law and required training, the role may include supporting immunizations and other patient health services, such as point-of-care testing or staffing offsite clinics. The schedule is full-time, with 30 anticipated weekly hours; regular and predictable attendance, including nights and weekends, is required. The role may involve working shifts at other stores in the market as needed.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not establish a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not establish a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Demonstrate attention and focus, including concentrating on tasks, pivoting between tasks, and confirming prescription information and label accuracy.
Provide friendly customer service, recognize patients’ reactions, and respond appropriately.
Use verbal and written communication to interact with patients and colleagues; actively listen and understand detailed spoken instructions.
Use mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and the number of bottles needed for a prescription.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger and hand movements; and adjust machines precisely.
Have close visual acuity for tasks such as transcribing, viewing computer terminals, and inspecting small parts.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Express ideas accurately through spoken communication and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient concerns.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when permitted by law and supported by required training and certification.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions and report events in accordance with public health requirements.
Review and collect patient information and track and document information for each applicable patient.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.